Our client, a retail manufacturing and fulfillment services company, is looking for a Fulfillment Operations Coordinator to join their team in Union City, CA. This role supports web-based fulfillment hotlines, parts coordination, inventory tracking, and cross-functional communication with stores, production, and fulfillment teams to ensure accurate and timely shipment of components and replacement products.
Key Responsibilities:
- Monitor, fulfill, and maintain web-based hotline requests
- Communicate directly with store team members, operations staff, and store managers to clarify fulfillment needs
- Read basic drawings, layouts, and instruction sheets to identify required parts and components
- Coordinate with Production and Fulfillment teams to pull and ship correct parts
- Prepare shipping memos and provide shipping and tracking information
- Maintain and update fulfillment trackers with accurate request, tracking, and status details
- Prepare and post invoices for fulfillment parts
- Assist with creating and maintaining component and parts lists by brand
- Differentiate inventory for new store builds versus replacement parts
- Update estimated completion dates for replacement or re-production items
- Take inbound calls from stores and clients related to fulfillment and production requests
- Assist with reporting, tracking logs, and documentation
- Back up the Front Office Associate as needed
Requirements:
- Reliable, accountable, and punctual with consistent attendance
- Strong attention to detail and organizational skills
- Ability to follow directions with minimal supervision
- Self-starter with a strong sense of urgency
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Outlook, Word, and Excel (document and spreadsheet creation required)
- Strong verbal and written communication skills
- Strong reasoning, negotiation, and problem-solving abilities
- Ability to anticipate issues and proactively address potential problems
Pay & Schedule:
- Pay Rate: $17.36/hour
- Schedule: Monday–Saturday
- Hours: 6:00 AM – 2:30 PM
Pay: From $17.36 per hour
Benefits:
Work Location: In person
