Handles all aspects of customer contact during and after the product selection process: determining customer needs, listening to their requests, providing clear explanations, and available options. This individual possesses sufficient technical and aesthetic knowledge to assist customers in making appropriate choices for their framing projects, recommending color and design ideas to expand creative options. Excellent math skills are necessary to measure and write sales orders. Welcoming customers upon entering store, checking customer progress and establishing positive rapport during and after completion of the project are required. Resolution of overall satisfaction related problems, handling of multiple customers as needed, keeping work area clean, organized and maintaining samples in proper order are necessary tasks as well.
