Join a Team That Values Excellence, Integrity, and People!
For over 50 years, the Jack Giambalvo Family of Dealerships has proudly served the York and Hanover communities with integrity, exceptional customer service, and a commitment to excellence. Today, our family includes 9 dealership locations, 10 automotive brands, and more than 340 dedicated employees who work together to create an outstanding experience for every customer.
We believe our employees are our greatest asset. That's why we've built a workplace where teamwork, respect, professional development, and work-life balance are more than just words—they're the foundation of everything we do.
Our Mission
To create exceptional experiences by delivering outstanding customer service while building lasting relationships with our employees, customers, and community.
Our Vision
To be the dealership group of choice by providing best-in-class service, fostering employee growth, and earning lifelong customer loyalty through integrity and excellence.
Our Core Values
- Integrity in everything we do
- Exceptional customer service
- Teamwork and mutual respect
- Accountability and professionalism
- Continuous improvement
- Commitment to our employees and community
Position Summary
The Jack Giambalvo Family of Dealerships is seeking an experienced, customer-focused Automotive Service Advisor to join our growing team.
As the primary liaison between our customers and service technicians, you'll play a vital role in delivering an exceptional ownership experience. You'll build trust with customers by clearly explaining vehicle needs, coordinating repairs, communicating throughout the service process, and ensuring every customer leaves confident in the care of their vehicle.
If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding customer service, we'd love to meet you.
What You'll Do
- Welcome customers promptly with a friendly, professional attitude.
- Listen carefully to customer concerns and accurately document vehicle symptoms.
- Schedule service appointments using dealership scheduling software.
- Prepare detailed repair orders and ensure all customer and vehicle information is accurate.
- Coordinate repairs with service technicians to ensure efficient workflow.
- Communicate repair recommendations, maintenance needs, pricing, and completion timelines clearly and honestly.
- Obtain customer authorization for additional repairs and accurately document approvals.
- Provide regular updates throughout the repair process and proactively communicate any changes or delays.
- Review completed repairs and invoices with customers, ensuring all questions are answered.
- Recommend manufacturer-recommended maintenance and services based on vehicle condition and service history.
- Perform or coordinate vehicle walk-around inspections and review multi-point inspection findings with customers.
- Monitor repair order progress to ensure timely completion and customer satisfaction.
- Maintain accurate documentation within dealership management systems.
- Handle incoming phone calls regarding appointments, estimates, and repair status.
- Maintain high Customer Satisfaction Index (CSI) scores by delivering exceptional service at every interaction.
- Work closely with technicians, parts personnel, and management to provide a seamless customer experience.
- Follow all manufacturer guidelines, warranty policies, OSHA regulations, and company safety procedures.
- Help reduce comebacks by ensuring repairs are completed correctly and customer expectations are exceeded.
Qualifications
- Minimum 3 years of experience as an Automotive Service Advisor required.
- High school diploma or equivalent.
- Strong customer service and relationship-building skills.
- General knowledge of automotive systems and vehicle maintenance.
- Excellent communication, organization, and problem-solving abilities.
- Ability to multitask in a fast-paced service environment.
- Professional appearance and positive attitude.
- Basic computer proficiency and ability to learn dealership software systems.
- Valid driver's license with an acceptable driving record.
Why Join the Jack Giambalvo Family?
When you join our team, you're joining a company that believes in investing in its employees. We offer a supportive, family-oriented culture where hard work is recognized, career growth is encouraged, and success is celebrated.
We Offer
- Competitive compensation
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA)
- 401(k) with Company Match
- Paid Time Off
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Employee Vehicle Purchase & Service Discounts
- Referral Bonus Program
- Ongoing Training & Professional Development
- Career Advancement Opportunities
- A supportive, team-oriented workplace built on respect and integrity
If you're passionate about customer service, enjoy building lasting relationships, and want to be part of a dealership group that truly values its employees, we'd love to hear from you.
Apply today and start your next career with the Jack Giambalvo Family of Dealerships!
Jack Giambalvo Family of Dealerships is an equal opportunity employer.
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Automotive Service Advisor: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
