Location: 4108 Covington Hwy Suite 600, GA
Position Type: Full-Time / Part-Time
Schedule: Flexible; Must Be Available for Nights, Weekends, and Holidays
Operation: 24 Hours a Day, 365 Days a Year
Soul Foodies is a fast-paced, scratch-made kitchen specializing in Southern comfort food and Creole classics. We proudly serve our customers through takeout, pickup, delivery, and catering services. As a 24-hour operation, we are committed to providing exceptional food, outstanding customer service, and a clean, welcoming environment for every guest.
Soul Foodies is seeking a friendly, dependable, and customer-focused Cashier to serve as the first point of contact for our guests. The ideal candidate is professional, organized, and able to thrive in a fast-paced environment while maintaining a positive attitude and delivering excellent customer service.
The Cashier is responsible for greeting customers, answering phones, taking and processing orders, maintaining the front-of-house area, and supporting kitchen operations as needed. This position plays a critical role in ensuring every guest receives accurate orders and an exceptional experience.
- Greet every customer promptly and professionally upon arrival.
- Provide friendly, courteous, and knowledgeable service at all times.
- Answer incoming phone calls and assist customers with menu questions, order placement, and catering inquiries.
- Resolve customer concerns professionally and escalate issues to management when necessary.
- Ensure every customer interaction reflects Soul Foodies' commitment to hospitality and service excellence.
- Accurately enter customer orders into the Point of Sale (POS) system.
- Process cash, credit card, and electronic payment transactions.
- Verify order accuracy before sending tickets to the kitchen.
- Communicate clearly with kitchen staff regarding special requests, modifications, and order details.
- Ensure orders are packaged correctly and include all requested items before distribution.
- Assist with packaging and assembling customer orders when needed.
- Maintain a clean, organized, and welcoming lobby area.
- Clean tables, counters, windows, doors, and customer-facing surfaces throughout the shift.
- Monitor and restock condiments, utensils, napkins, straws, and other guest supplies.
- Ensure drink coolers and condiment coolers remain clean, organized, fully stocked, and properly rotated.
- Perform routine cleaning and sanitizing of workstations and customer areas.
- Monitor front-of-house inventory levels and notify management of shortages.
- Restock beverages, condiments, packaging supplies, and guest service items as needed.
- Assist with receiving and organizing front-of-house deliveries.
- Ensure all supplies are stored properly and remain organized.
- Follow all food safety and sanitation procedures.
- Regularly empty trash receptacles and transport trash to designated disposal areas.
- Maintain cleanliness of beverage stations, condiment areas, and service counters.
- Complete assigned cleaning tasks and side work before the end of each shift.
- Ensure compliance with company cleanliness standards and health department regulations.
- Assist kitchen and management staff as needed to ensure smooth operations.
- Support catering preparation, packaging, and order organization when required.
- Demonstrate flexibility and willingness to assist in other areas of the business.
- Work collaboratively with all team members to maintain efficient operations during peak business hours.
- Previous cashier, customer service, restaurant, or hospitality experience preferred.
- Strong customer service and communication skills.
- Experience using a Point of Sale (POS) system preferred.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Basic math and cash-handling skills.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
- Reliable transportation and dependable attendance required.
- Ability to stand for extended periods of time.
- Ability to lift and carry up to 25 pounds.
- Ability to bend, reach, stock shelves, and perform routine cleaning tasks.
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
- Friendly and outgoing personality.
- Strong work ethic and sense of urgency.
- Excellent communication skills.
- Dependable and punctual.
- Organized and detail-oriented.
- Team player with a positive attitude.
- Customer-focused mindset.
- Flexible and adaptable to changing business needs.
A successful Cashier at Soul Foodies creates a positive first impression for every guest, accurately processes orders, maintains a clean and organized front-of-house environment, supports team members when needed, and ensures customers receive exceptional service with every interaction. They take ownership of their work, contribute to a positive team culture, and help uphold the standards that make Soul Foodies a trusted destination for Southern comfort food and Creole cuisine.
