Job Summary:
The Shift Lead's primary function is to assist the store management team in the overall operation and performance of the store, which includes sales, merchandising, animal care, cleaning, and adherence to all company guidelines and procedures. In this position you will be supporting the well-being of animals, and you will consistently strive to enhance the lives of pets and their people when they are shopping at Pet Supermarket. The Shift Lead will drive the achievement of daily sales goals and complete tasks as assigned by store management to ensure efficient daily operations of the store as the manager on duty. In addition, you are required to follow all company policies and procedures that are communicated from the Sunrise Support Office.
Essential Details and Responsibilities:
Sales Leadership
- Assist customers and leads the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
- Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
- Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
Customer Excellence
- Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
- Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding.
- Lead and demonstrate engagement with customers using selling and service model.
Operations & Team Building
- Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
- Clean pet enclosures and ensure all animals have appropriate food and water.
- Support in maintaining the fish system.
- Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor. Heavy lifting up to 55lbs may be repeatedly required several times throughout a shift.
- Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
- Proficient in store opening and closing procedures.
- Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
- Support the execution of new hire training and merchandising guidelines.
- Support the execution of community events and partnering with various rescue agencies.
- Complete tasks and other duties as assigned by store management.
Business Insight
- Understands the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs.
Experience, Education, Certifications (List minimum required to enter the role.)
- Minimum 1 year retail or customer service experience
- Enjoy working with and around animals.
Job Requirement
- Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays.
- Valid driver's license and access to a motor vehicle preferred.
Physical Demands, Working Conditions and Effort of position:
- Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift.
- Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering.
- Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating / speaking with customers and employees.
- Active observation required when merchandising the store.
- Works in a relatively temperature-stable environment.
- May occasionally need to work alone.
- Accidental injuries from pets are possible.
- Common injuries are slips/trips/falls and strains/sprains due to lifting.
Competencies:
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Motivating Others: Creates an inclusive climate in which people want to do their best; can motivate others; communicates tasks and decisions down; invites input from others as needed: makes each individual feel his/her/their work is important; is someone people like working for and with.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she/they disagree.
- Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others who are not as fortunate; demonstrates real empathy with the joys and pains of others.
- Time Management: uses his/her/their time effectively and efficiently; values time; concentrates on his/hers/their efforts on the more important priorities; gets more done in less time than others; can take on a broad range of activities.
- Delegation: Clearly and comfortably delegates both routine and important tasks and decisions that need to be completed.
Environmental Factors/Physical Demands
During employment, you may be given access to business information, customer and/or personnel information, and other company policies, which Pet Supermarket regards confidential and request you maintain such information confidential. While performing job duties, the employee is regularly required to have the ability to maintain open communication with customers, fellow employees, and upper management. Access, input, and retrieve information from the computer system. Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job such as typing, data entry, and vision to monitor, sitting/standing for extended periods of time, bending, reaching, kneeling, stooping, and maybe subject to lifting up to 40 pounds.
