About the Role
At Signal Security, every guard who shows up ready, licensed, and on time got there because someone behind the scenes made sure the process worked. That someone is you.
We are hiring a full-time Administrative Lead to own hiring and onboarding operations for our Jacksonville market. This is an office-based role — not a security guard position. You will manage the entire hiring pipeline from the moment an application comes in to the day a new hire is handed off for training, making sure every step is accurate, documented, and compliant.
Jacksonville is an active market. You can expect to manage 10 to 20+ candidates in the pipeline at any given time. If you thrive on staying organized, following through without being asked, and taking pride in doing things right — this role is a strong fit.
You will work closely with the People Operations Manager and the Jacksonville Market Supervisor to keep hiring moving and operations running without interruption.
Schedule & Compensation
- Full-time, Monday through Friday
- Office-based in Jacksonville, FL
- Pay: $16.00 – $18.00 per hour, based on experience
Key Responsibilities
Applicant Review & Screening
- Review new applicants daily in Avenu (our applicant tracking system, connected to Indeed)
- Screen candidates against minimum requirements: valid Florida Class D Security License (or eligibility), reliable transportation, and availability that matches open shifts
- Disqualify applicants who do not meet requirements and update their status promptly
- Keep all Jacksonville hiring boards in Monday.com accurate within 24 hours
Interviewing & Hiring
- Schedule and conduct phone and in-person interviews using the approved interview script
- Confirm availability, reliability, and willingness to work assigned shifts
- Document interview notes clearly after every interview
- Make hiring decisions and extend offers using the approved company process
- Initiate background checks where applicable
Onboarding & Orientation
- Schedule orientation immediately after a candidate is hired
- Send onboarding paperwork and prepare orientation packets
- Create and build complete new hire employee files from day one
- Collect, verify, and track all required documents before clearing a new hire, including:
- Government-issued ID and valid Driver's License
- Florida Class D Security License (or license eligibility documentation)
- I-9 and W-4 forms
- Offer letter and policy acknowledgments
- Completed application and interview notes
- Follow up on missing or incomplete paperwork — do not wait to be reminded
- Add new hires to the Jacksonville Training Board and coordinate handoff with the Market Supervisor
Compliance & File Management
- Maintain complete, organized, and audit-ready employee files at all times
- Upload and store all documents correctly in SharePoint
- Track expiring licenses and flag them before they lapse
- Conduct regular file audits and resolve gaps proactively
- Escalate compliance or policy questions to the People Operations Manager
Systems & Reporting
- Keep all Jacksonville Monday.com boards accurate and updated within 24 hours
- Send weekly hiring summaries to the People Operations Manager
- Communicate clearly and on time with candidates, new hires, and internal team members
- Coordinate training handoffs with the Market Supervisor so no new hire falls through the cracks
What This Role Is Not
This is a hiring and administrative support role. The Administrative Lead is not responsible for:
- Shift scheduling or coverage decisions
- Employee discipline
- Fleet management
- Customer complaints
- Operational training execution
What We're Looking For
Skills & Experience
- At least 1 year of experience in an administrative, HR support, recruitment, or office coordination role
- Strong attention to detail — accuracy in documentation and record-keeping is non-negotiable
- Comfortable managing multiple open candidates and tasks simultaneously
- Clear and professional written and verbal communication
- Basic understanding of the security industry, including armed and unarmed roles and Florida licensing requirements
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
- Ability to handle sensitive and confidential information with discretion
Character & Work Ethic — This Is Non-Negotiable
- High integrity — you do the right thing even when no one is watching
- Self-directed — you can manage your workload and priorities without constant supervision
- Disciplined and punctual — you show up on time, every time, and hold yourself to a high standard
- Strong work ethic — you take ownership of your responsibilities and see tasks through to completion
- Thrives in a fast-paced environment — you stay calm, focused, and organized when volume is high
- Team player — you collaborate well with supervisors, coordinators, and operations staff across the market
Nice to Have
- Experience with applicant tracking systems such as Avenu or similar platforms
- Familiarity with I-9 and E-Verify compliance processes
- Experience in a security, staffing, or field services environment
- Experience using Monday.com or similar project management tools
How We Measure Success
- Applicants reviewed within 24–48 hours of application
- Interviews scheduled and documented without reminders
- New hire paperwork completed accurately — zero incomplete active files
- Training handoffs completed within 48 hours of hire
- All Monday.com boards current within 24 hours
- Employee files remain complete and audit-ready at all times
What to Expect After You Apply
We review applications on a rolling basis. If your background is a match, you can expect to hear from us within 2–3 business days for a phone screen. From there, we move quickly.
Signal Security is growing across multiple markets and we are building a team that grows with us. If you bring the right attitude and work ethic, there is room to develop here.
How to Apply
Submit your resume through Indeed. We look forward to hearing from you.
Signal Security is an Equal Opportunity Employer.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
