Children's Psychiatry Department Assistant
Family Solutions, Inc. | Vancouver, WA | 0.8 FTE (30–32 hrs/week)
About the Role
Family Solutions is looking for a warm, organized professional to join our Children's Psychiatry Department as a Department Assistant. This is a role for someone who genuinely enjoys working with kids and families, feels at home with administrative work, and is comfortable in a clinical environment — without taking on the full scope of duties traditionally associated with a medical assistant.
You'll split your time between front-facing, client-centered tasks and behind-the-scenes coordination that keeps our prescribers and department running smoothly. Think of it as a blend of receptionist, scheduling coordinator, and clinical support — all in a behavioral health setting that serves children, youth, and families.
This is not a nursing or traditional MA role. We are specifically seeking candidates who hold CNA credentials (or equivalent experience) and want to apply their clinical knowledge in a lighter-touch, family-focused setting. If you love interacting with kids, have a knack for organized multitasking, and want meaningful work without the intensity of a care facility — this could be a great fit.
What You'll Do
CLIENT & FAMILY SUPPORT
- Welcome children and families with warmth; provide supervision and engagement for children during caregiver appointments
- Make appointment reminder and follow-up calls to families
- Room clients for telehealth and in-person sessions, ensuring they feel comfortable and prepared
- Serve as a calm, friendly first point of contact for families navigating our psychiatry department
CLINICAL & ADMINISTRATIVE SUPPORT
- Take and enter vitals into the EHR (Carelogic); understand and accurately document findings
- Complete and score clinical assessments as part of appointment flow
- Manage refill requests and medication calls, routing appropriately to prescribers or the Medical Coordinator
- Understand and apply basic medical and prescription terminology in daily communications
- Support prescribers with documentation, electronic faxes, and records management
- Prepare charts for upcoming appointments: verify eligibility, check consents, review medication history
SCHEDULING & COORDINATION
- Schedule and confirm client appointments; reschedule as needed
- Arrange interpreter services and prescriber Zoom/telehealth meetings
- Ensure accuracy between Carelogic and Outlook calendars
- Check and process the electronic fax folder; scan and upload documents into the EHR
- Serve as backup to the Psychiatry Department Lead as needed
What You'll Bring
- CNA certification strongly preferred; candidates with equivalent clinical training or experience are encouraged to apply
- Administrative or office experience, ideally in a healthcare, behavioral health, or human services setting
- Comfort with basic clinical tasks: taking vitals, understanding prescriptions and medical terminology, and working within HIPAA compliance standards
- A genuine love of working with children and families, with patience and a warm communication style
- Strong organizational skills and ability to manage multiple priorities in a busy department
- Proficiency with electronic health records or similar systems (Carelogic experience a plus)
- Commitment to trauma-informed, family-centered care
What Helps You Thrive Here
This role is a great fit if you're someone who finds satisfaction in keeping the details right while also genuinely connecting with the people in front of you. You'll thrive here if you can move fluidly between a phone call, a data entry task, and greeting a child in the waiting room — all with the same sense of calm and care.
Staff who flourish in this department balance organizational precision with front-line human connection. You don't need to be a clinician — but you do need to speak the language, understand the setting, and genuinely want to be part of a team that helps children and families access mental health care.
About Family Solutions
For over 24 years, Family Solutions has provided compassionate, community-focused mental health services to children and families across Clark County. As a nonprofit, we center health equity, meaningful relationships, and sustained care — for our clients and our staff.
We do community mental health differently: less scripted, more curious, and deeply relational. We believe the people we hire bring their whole selves to this work — and we want that.
Position Details
- Status: Hourly, non-exempt
- Schedule: 0.8 FTE (30–32 hours/week), Monday–Friday; potential for additional hours
- Location: In-person, Vancouver, WA
- Benefits: Medical, dental, and vision insurance; paid time off; retirement plan; life insurance
- Wage differential available for bilingual candidates (Spanish or ASL)
Family Solutions is an equal opportunity employer committed to health equity. We welcome applications from candidates of all backgrounds and lived experiences.
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
