Duties may include but are not limited to the following:
1. Reviews client cases for participation and compliance with program requirements; audits client files, verifies client information through phone calls and computer checks; provides information to clients on program options; initiates established actions with client by phone, mail or in person; researches and resolves standard problems; investigates unusual problems and recommends appropriate action to professional staff.
2. Acts as advocate for clients and/or victims; coordinates outreach activities; recruits clients through field visits; develops methods and materials to break down barriers and make services more accessible; develops cooperative ventures with other service providers to enhance services; assists victims with restraining order applications, protective stalking orders and personal safety plans; accompanies victims to diversion hearings and court proceedings.
3. Provides information and education to individuals and groups on human services issues, program policy or services; develops training materials and delivers public presentations and educational workshops on issues served by the program; makes interpretations regarding program policies and procedures; provides limited counseling assistance to clients, victims, and the public.
4. Conducts interviews with clients, victims or public to obtain information and provide limited assessments, services or referrals; provides specific information to clients, victims, agencies, court personnel and others regarding client or victim status and program requirements; responds to client or victim requests for information or services.
5. Prepares records, correspondence, reports of findings and recommendations associated with program responsibility; maintains detailed notes and records on case actions and/or program activities; analyzes and interprets documents and records; determines appropriate action or refers to professional staff; develops materials to aid clients and victims understanding of program resources.
6. Conducts surveys regarding program services; designs and prepares data collection tools such as questionnaires, letters of inquiry and phone surveys; collects, enters or directs the collection of data through program surveys, personal interviews and researching source documents; consolidates and performs statistical analysis of data; prepares program reports and statistics to assist professional staff or agencies in evaluation and monitoring of client and program compliance and performance.
7. May act as a liaison between individuals, the department, other agencies and staff, or between victims and law enforcement agencies; may serve on committees as a County representative; may lead the work of assigned administrative support staff, other paraprofessional staff and volunteers.
8. Provides crisis intervention and advocacy to victims and their support systems; responds to call outs with law enforcement agencies; attends meetings, training and classes for the purpose of remaining current with victim issues, trends and resources.
