This is the role that sets the tone for every guest who walks through our door. You will own the front-of-house experience and lead our Guest Services Specialist team. You are the face of Lemon & Honey and the heartbeat of daily operations.
We are a boutique team of skin experts, not a high-volume chain. We do not run assembly-line treatments, and we do not hire for warm bodies. We hire for people who take real ownership and want to build a career.
WHAT YOU WILL OWN
- Front-of-house experience from the first phone call through checkout
- Guest Services Specialist team hiring, scheduling, training, and performance management
- Booking accuracy, retention metrics, and front desk standard operating procedures
- VIP client relationships and escalation handling
- Retail merchandising, daily reconciliation, and reporting
- Mentoring and developing future leaders from within the team
WHAT WE ARE LOOKING FOR
- 3+ years of front desk leadership in spa, salon, hotel, or luxury hospitality
- Boulevard booking software expertise, or strong experience with comparable systems and the willingness to learn ours quickly
- Proven track record managing a team, not just working on one
- Comfort with numbers: KPIs, retention tracking, daily reconciliation, and reporting
- Genuine warmth with clients paired with the backbone to hold standards
SCHEDULE AND COMPENSATION
- Full time position
- Open availability required, including weekends
- Pay based on experience
OUR CULTURE
We do not believe in beige. We believe in bold care, radiant results, and soul-deep wellness. Our culture is built on connection, confidence, and customization:
- Radiance over routine
- Presence over autopilot
- Mastery over mediocrity
- Warmth over clinical coldness
- Connection over transaction
- Empowerment over dependency
THE GREEN FLAGS WE HIRE FOR
- Punctuality is part of your identity. Always early, never rushed. You respect the clock, the client, and the schedule.
- You show up prepared and polished. No guesswork, no chaos.
- This is a career, not a gig. You are invested in professional growth and long-term performance.
- You have high standards and follow through. You take ownership, not offense.
- You believe in systems and accountability. Consistency builds trust.
- You are emotionally steady and grounded. Good energy, steady mood, calming presence. No drama.
Candidates who want to work exclusively for Lemon & Honey will be given special consideration.
HOW TO APPLY
Email your resume and a brief note on why you would be a great fit to [email protected] with the subject line "Front Desk Manager Application."
We review every application and reach out to qualified candidates within one week.
Learn more: https://lemonhoneydayspa.com/now-hiring/
Pay: From $28.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
