Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will play a crucial role in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. As the first point of contact for guests, you will be responsible for managing front desk operations, handling reservations, and addressing guest inquiries with a focus on hospitality excellence.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications accurately.
- Provide information about hotel amenities, services, and local attractions.
- Respond to guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced.
- Operate multi-line phone systems to manage incoming calls professionally.
- Collaborate with housekeeping and maintenance teams to ensure seamless guest experiences.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong customer service skills with a passion for hospitality.
- Experience in hotel management or resort operations is preferred.
- Proficiency in front desk operations and guest relations.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with night audit procedures is an asset.
- Excellent phone etiquette and communication skills.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Previous hotel experience is beneficial but not mandatory. Join our team as a Front Desk Agent where your skills in hospitality management will shine, contributing to unforgettable experiences for our guests.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Ability to Commute:
- Port Washington, WI 53074 (Required)
Ability to Relocate:
- Port Washington, WI 53074: Relocate before starting work (Required)
Work Location: In person
