JOB TITLE: Store Manager & Community Lead — The Portal
LOCATION: Downtown Panama City, FL
POSITION TYPE: Full-Time / Lead (32–35 hours/week)
COMPENSATION: $18.50 – $20.00/hr Base Wage + Tips (Averaging $20.00 – $22.00+/hr total take-home)
ABOUT THE PORTAL:
The Portal is Downtown Panama City’s premier tabletop gaming lounge and gourmet dirty soda bar. We combine casual board gaming, trading card tournaments (Magic: The Gathering, Lorcana, D&D), and custom soda & popcorn treats into a vibrant community third-place.
THE ROLE:
Small business life means wearing many hats! We are seeking a versatile, community-focused Store Manager to act as the operational anchor of our shop. As a true "jack of all trades," you will lead daily floor operations, manage inventory, write employee schedules, keep our social media active, and host engaging tabletop events.
KEY RESPONSIBILITIES:
- Floor Leadership & Customer Service: Lead opening/closing shifts, maintain store cleanliness, enforce food safety at the dirty soda and popcorn fountain, and deliver top-tier customer service.
- Inventory & Stock Management: Perform weekly stock audits for soda syrups, cups, popcorn supplies, and retail tabletop/TCG products; manage reorder lists and receive stock.
- Staff Scheduling & Team Coordination: Write weekly staff schedules within labor targets, handle shift coverage, and ensure staff adhere to shift buffers and cleaning routines.
- Social Media & Community Engagement: Create simple, weekly social posts/stories showcasing upcoming events (Magic, Mahjong, D&D, Bunco), new soda drink features, and new game arrivals.
- Event Execution & Table Turnover: Manage tournament check-ins, enforce 2-hour game pass rotation, and foster an inclusive environment for players and families.
QUALIFICATIONS:
- 1+ years of supervisory/management experience in retail, specialty cafe, coffee/boba shop, or entertainment venue.
- Strong organizational skills and the ability to multitask in a small business environment.
- Familiarity with (or passion for) tabletop board games, TCGs, or gaming culture.
- Comfortable using POS systems (Square), basic inventory spreadsheets, and social media platforms (Instagram/Facebook).
- Available to work key peak shifts (Saturdays mandatory, plus key event nights).
BENEFITS & PERKS:
- Competitive base pay + direct shift tips (distributed per shift).
- Employee discounts on beverages, snacks, and retail games, plus free gameplay privileges.
Pay: From $18.50 per hour
Benefits:
Application Question(s):
- Do you have familiarity with (or passion for) tabletop board games, TCGs, or gaming culture?
- Are you available to work key peak shifts (Saturdays mandatory, plus key event nights)?
Experience:
- Management: 1 year (Required)
- Social media marketing: 1 year (Required)
- POS: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
