Position Summary
The Service Supervisor plays a key leadership role in delivering an exceptional customer experience and driving front-end operational excellence. This position supervises front-end associates, ensures efficient checkout operations, and maintains high standards of service, cleanliness, and compliance. The Service Supervisor supports staffing, training, and daily execution while partnering with store leadership to meet sales and service goals.
Key Responsibilities
Customer Experience & Service Execution
- Deliver outstanding customer service by setting the tone on the front end and resolving customer concerns promptly and professionally
- Ensure fast, friendly, and accurate checkout experiences at all registers and service desks
- Monitor front-end flow and adjust staffing to minimize wait times
- Promote loyalty programs, digital tools, and store initiatives to enhance engagement
Front-End Operations
- Oversee daily front-end operations including registers, self-checkout, service desk, and cart management
- Maintain proper cash handling procedures, balancing tills, and securing assets
- Ensure compliance with all company policies, safety standards, and regulatory requirements
- Support opening and closing procedures, including cash office processes when needed
Team Leadership & Development
- Supervise, coach, and motivate front-end associates to achieve performance expectations
- Assist with hiring, onboarding, and training new employees
- Provide ongoing feedback, recognition, and accountability to drive engagement and results
- Create and maintain a positive, inclusive, and teamwork-focused environment
Merchandising & Store Standards
- Maintain front-end cleanliness, organization, and merchandising standards (impulse displays, promotional signage)
- Ensure carts, baskets, and entry areas are stocked and presentable
- Partner with store leadership to execute seasonal and promotional programs
Performance & Productivity
- Monitor key performance indicators such as transaction speed, customer satisfaction, and labor productivity
- Support labor planning by adjusting breaks and schedules to meet business needs
- Identify opportunities for process improvements and efficiency gains
Qualifications
- High school diploma or equivalent required
- 1–2 years of retail or customer service experience preferred (leadership experience a plus)
- Strong communication, problem-solving, and organizational skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficient with basic retail technology and POS systems
Physical Requirements
- Ability to stand for extended periods and move throughout the store
- Frequent lifting, pushing, and pulling of up to 25 lbs
- Ability to work a flexible schedule including evenings, weekends, and holidays
Key Competencies
- Customer Focus
- Leadership & Team Development
- Operational Excellence
- Communication & Conflict Resolution
- Accountability & Results Orientation
Career Path Opportunities
- Service Operations Manager
- Assistant Store Director
- Store Director
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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