Are you the person who gets energized by delivering exceptional customer service and turning someone's day around? We're looking for a Customer Service Representative to join our dynamic Austin team and help create smooth, welcoming, and high-quality support experiences.
Whether you're engaging with customers over the phone, via email, or through live chat, you'll be the voice of our brand and the key to leaving a lasting positive impression. If you thrive in a fast-paced environment, love solving puzzles, and want to make people feel valued, let's talk.
What You'll Actually Do
- Own the Experience – Manage inbound customer inquiries across multiple channels (phone, email, and chat) with a warm, professional, and authentic tone.
- Solve Problems – Think on your feet to troubleshoot customer issues, resolve billing or account discrepancies, and navigate solutions smoothly.
- Build Relationships – Listen actively, empathize with customer needs, and provide clear, reassuring guidance that builds long-term loyalty.
- Handle Details – Accurately log customer interactions, update account profiles, and track resolution statuses in our CRM system.
- Support the Team – Collaborate with cross-functional teams and shift leads to stay updated on product changes, system updates, or new company policies.
- Maintain Standards – Hit key performance goals (like response time and high customer satisfaction scores) while maintaining a clean, organized workspace.
- Value-Add Service – Identify customer needs and subtly suggest relevant add-ons, promotions, or loyalty programs to enhance their overall experience.
Who We're Looking For
Required:
- 1+ years of customer service, call center, or client-facing retail experience.
- Exceptional active listening and communication skills—you can explain complex details simply and clearly.
- Strong multi-tasking skills—ability to converse with a customer while navigating modern software tabs and typing accurate notes.
- A calm, empathetic problem-solver mentality; able to handle fast-paced "rush hours" or de-escalations without losing your cool.
- Comfortable with modern computer setups, digital ticketing systems, and basic tech troubleshooting.
- Professional demeanor, plenty of patience, and a positive, can-do attitude.
Nice-to-Have:
- Experience with modern CRM and support platforms (Salesforce, Zendesk, HubSpot, etc.).
- Background in tech support, hospitality, or high-volume service environments.
- Customer service certification or specialized communication training.
- Bilingual skills (Spanish/English is a major plus in the Austin market!).
Why You'll Love This Job
- Direct Customer Impact – Be the voice that solves problems and directly relieves a customer’s stress.
- Dynamic Austin Environment – Work with a diverse, energetic range of customers and a highly collaborative local team.
- Variety – No two days or two inquiries are exactly the same.
- Supportive Team – Work with experienced support professionals who mentor, coach, and actively invest in your career growth.
- Competitive Benefits – Solid hourly rate, employee discounts, health coverage options, and clear pathways for internal advancement.
- Flexible Schedule – Consistent hours with scheduling flexibility available to fit your lifestyle.
What We're Looking For
We want someone who's genuinely excited about customer service—not just closing out tasks, but the actual experience of making people feel heard and supported. You're detail-oriented and tech-savvy, but deeply human, conversational, and approachable.
Ready to bring your energy to our Austin team? Apply today with your resume!
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Work Location: In person
