GovSG is seeking a SAP ERP Automation (Tivoli) Team Member I to support the day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating effectively to keep services stable.
This position is remote but based out of Washington D.C..
Position Duties:
- Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact.
- Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes.
- Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes.
- Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate.
- Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status.
- Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests.
- Maintain knowledge articles, troubleshooting notes, and shift handover summaries.
- Other duties as assigned
Position Required
- DoD Secret Clearance
- Bachelor's Degree
- Demonstrated experience working with SAP Navy ERP systems
- Experience providing Tier 3 or advanced functional/technical support
- Strong verbal and written communication skills with the ability to train diverse user groups
- Understanding of Navy workflows, financial processes, or supply operations
Salary: $80,000- $90,000. Actual compensation offered to candidate will vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Why You’ll Want to Work at GovSG:
- Competitive pay and benefits, including PTO and company matched 401k
- Development opportunities through comprehensive training suite
- Ability to make an impact supporting the warfighter
- Opportunities to engage with the community through volunteering
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
GovSG is an Equal Opportunity Employer, including Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, pregnancy, sex, sexual orientation, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know your Rights: If you would like more information, please visit www.eeoc.gov/poster.
GovSG participates in E-Verify.
