Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Responsibilities
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
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Greeting guests.
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Answering questions - accurately and politely.
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Answering the phone.
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Making proficient sales transactions - using a point-of-sale system.
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Handling cash and other forms of payment.
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Maintaining proper cash drawer balances.
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Directing guests to areas/restrooms.
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Demonstrating impeccable product knowledge.
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Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
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Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
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Maintaining a clean and organized store.
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Maintaining proper product stock levels – through retail pulls & inventories.
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Displaying Retail product – through HRC’s visual display standards.
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Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
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Assuring the complete satisfaction of each and every guest.
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Creating memorable experiences.
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Entertaining guests to create “Raving Fans”.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
SKILLS
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Remaining calm in a hectic, fast-paced atmosphere.
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
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Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
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Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
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Ability to sit for extended periods of time.
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Ability to make repeating movements of the arms, hands, and wrists.
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Ability to express or exchange ideas verbally and perceive sound by ear.
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Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
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Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
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Ability to turn or twist body parts in a circular motion.
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Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
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Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
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Maintaining a well-groomed appearance (“having a plan”).
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Following all uniform guidelines.
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Practicing all general safety & sanitation standards.
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Recycling products, where possible.
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Maintaining HRC’s 5 core Values and Mission Statement.
Pay Range:
Pay Range: $19 - $25
