We are actively hiring an Sales Account Manager for our Van Nuys, CA office.
Shift: Monday to Friday, 9:00 AM to 5:00 PM: Hybrid
Duties & Responsibilities
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Be on the front line for custom packaging sales- ushering in VIP clients with a friendly welcome and serving as their key point of contact throughout the sales and ordering process
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Meet (or exceed - we love it when that happens) all monthly sales growth targets, with new customers and your existing portfolio of accounts
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Grow a portfolio of key business accounts, spreading the word about Digital Room’s custom printing capabilities
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Keep an accurate record of customer correspondence in our CRM (HubSpot)
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Use and analyze customer data to identify, create, and improve customer retention strategies and tactics
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Maintain, update, and grow your sales pipeline consistently
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Understand your account base and future opportunities to a point where you can accurately forecast upcoming deals and sales opportunities
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Always be on the lookout for ways to improve our customer experience or processes, and don’t be afraid to share ideas with your team
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And of course, drum up loads of enthusiasm and new business for Digital Room!
Qualifications
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3+ years’ account manager experience, ideally in B2B, print and/or packaging.
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A passion for meeting new people and providing first-rate customer service
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Experienced and comfortable with proactive outreach and prospecting for new sales opportunities
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A hunter by nature and somebody who loves to explore and ask key questions of customers to best learn what motivates them and drives them
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Thrives in an environment where goals are set, monitored, and you are compensated for achievement and overachievement of those goals
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An excellent track record of managing and growing a portfolio of existing accounts, and meeting and exceeding assigned sales targets
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Comfortable with cross-selling and up-selling product lines with customers
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Experienced in proactive and accurate forecasting and managing a sales pipeline
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Highly organized and good at managing multiple lines of communication, always responding with a sense of urgency and proactively following up
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Self-motivated and able to work independently with a hybrid/remote team
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Excellent verbal and written communication skills (building rapport comes naturally to you)
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Ace at solving difficult problems and coming up with helpful solutions for customers
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Experience specifically in B2B sales and creating strong customer relationships
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Experience working with CRM, Salesforce.com, HubSpot, etc.
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Familiar with predictive analytics to forecast customer retention and identify buying patterns
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Must live in Los Angeles, CA. area and be able to come into our Van Nuys office for a minimum of once/week
For further information on the Digital Room, please explore our website www.digitalroominc.com
What are the perks and benefits of working at Digital Room?
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Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
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Competitive pay and growth opportunities.
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Comprehensive health, dental, and vision coverage (location-specific).
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Employer match 401(k) up to limits.
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Company-sponsored Life and AD&D Insurance.
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Flexible Spending Account and voluntary benefits.
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Paid holidays and PTO.
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Employee discounts on all products.
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Company-sponsored training and certifications.
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Fun workplace and wellness events, and more
Please note: Actual compensation within the range will depend on various factors, including the individual’s skills, experience, qualifications, and applicable laws.
