Providence Farmstead Welcome Center Manager Job Description
We are seeking an organized, customer service-driven, and team-oriented individual to lead daily operations at our Welcome Center. This role is responsible for creating an exceptional guest experience while overseeing staff, inventory management, retail operations, and overall facility readiness. The ideal candidate is a hands-on leader who enjoys working with people, managing a team, and ensuring smooth day-to-day operations in a hospitality-focused environment.
Team Leadership
- Assist in the hiring process for team members. Participate in the training and supervision of the Welcome Center staff
- Create and manage employee schedules to ensure proper coverage during operating hours and events
- Provide coaching, performance feedback, and ongoing development for team members
- Foster a positive, team-oriented work environment focused on excellent customer service
- Lead by example by assisting staff during busy periods and supporting daily operations
Guest Experience & Customer Service
- Greet and welcome guests with a warm, professional, and helpful attitude
- Ensure every visitor has a positive and memorable experience
- Address customer questions, concerns, and feedback in a timely and professional manner
- Support and assist with tour operations, bookings, and guest flow management
Retail & Inventory Management
- Oversee retail store operations, including register accuracy and cash handling procedures
- Coordinate ordering and restocking to ensure adequate inventory at all times
- Ensure merchandise displays and product presentation are clean, organized, and visually appealing
- Assist in advertising and social media marketing
Facility & Operational Oversight
- Ensure the Welcome Center, restrooms, and surrounding guest areas are clean, safe, and well-maintained
- Maintain facility operational readiness each day, including opening and closing procedures
- Oversee coffee, beverage, and ice cream service operations
- Ensure all safety, cleanliness, and operational standards are consistently met
- Assist with special events, seasonal activities, and visitor experiences as needed
Administrative Responsibilities
- Track daily sales, inventory usage, and operational needs
- Assist with reporting, budgeting, and supply management
- Communicate effectively with leadership regarding staffing, operational issues, and guest experience improvements
- Participate in merchandise selection
- Reporting to the management team on a monthly basis
Qualifications
- Strong leadership, customer service, and communication skills
- Previous retail, hospitality, tourism, or food service management experience preferred
- Experience with scheduling, inventory management, and team supervision
- Ability to multitask and remain organized in a fast-paced environment
- Friendly, dependable, and solution-oriented attitude
- Comfortable handling cash transactions and retail systems
- Passion for hospitality and creating meaningful guest experiences
Work Environment
This position involves standing for extended periods, interacting with guests throughout the day, and working in a lively, customer-focused environment. The role may require evenings, weekends, and holidays depending on seasonal demand and events.
Compensation & Hours
- Salary negotiable based on qualifications and experience
- Employer sponsored health and life insurance
- Dental and vision insurance
- Employer sponsored individual retirement plan
- Paid vacation
Welcome Center Open: Tuesday - Saturday 9:30 a.m. - 6 p.m. (expanded days/hours in future)
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
