This req is for CSR on Weekend Nights Shift
Position: CSR
Shift: Weekend Nights
Schedule: Thursday 4p-2:30am F-Su 5p-3:30am
Pay: $20.75
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Process customer orders accurately and efficiently.
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Enter and update orders in the Warehouse Management System (WMS).
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Monitor order status from receipt through shipment.
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Verify order accuracy and shipping requirements.
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Respond to customer inquiries via phone and email.
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Provide shipment status updates and tracking information.
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Communicate delays, shortages, and delivery issues.
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Handle customer complaints and service concerns.
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Schedule pickups and deliveries with carriers.
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Coordinate transportation requirements and special shipments.
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Prepare shipping documentation and bills of lading (BOLs).
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Monitor outbound and inbound shipments.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
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Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
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Maintain customer records and update account information.
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Maintain financial accounts by processing customer adjustments.
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Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
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Perform other duties as assigned.
Required Education and Experience:
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High School Diploma or Equivalent
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0-12 months of system, data entry or reporting experience
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0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 2020 North Polk Street Desoto, TX - 75115
Property Description: 1845 - Desoto TX SWRC
Property Number: 1845
