MUST BE BILINGUAL IN ENGLISH AND SPANISH
Established in 1991 and with over 34 years of experience, Mt. West Family Health Center is a busy, well established and thriving family medicine clinic with 4 locations in the El Paso, TX area that offers full-time opportunities.
Candidates must be willing and able to travel to and work from any of our four designated locations as needed. This flexibility is a mandatory requirement for the position.
Responsibilities primarily consist of assisting physicians and mid-level providers by maintaining proper patient flow, verifying patient medical/health plan eligibility, gathering and maintain proper demographics, maintain medical records, patient responsibility collections and cash/deposit safeguards including financial data and records, scheduling patients, and assist patients via telephone, electronically, or in-person in a timely and efficient manner.
It is an expectation to maintain a calm, courteous and professional demeanor at all times regardless of a visitor's behavior. Some personal qualities that a medical receptionist is expected to have in order to do the job successfully include: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability, and the ability to perform multiple tasks quickly and efficiently.
Mt. West Family Health Center is a stable, family practice with a strong reputation built on surpassing expectations in both service and results.
Responsibilities and Duties:
- Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance.
- Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
- Conveys messages, coordinates provider and patient schedules and other related information to others as appropriate to maintain effective working relationships in the delivery of patient care.
- Greets all patients friendly, courteously and respectfully; registers patients, obtains copy of insurance cards front and back, instructs patients on filling out patient registration forms, verifies insurance information and communicates financial policy.
- Accurately, appropriately and efficiently schedules appointments, tests, procedures and other services.
- Uses appropriate etiquette and telephone procedure when placing, receiving and transferring calls.
- Maintains a clean and neat work station/environment.
- Maintains the strictest patient and personal confidentiality.
- Responsible for medical record maintenance and front office record keeping procedures.
- Maintains patient files, records and other information; files all incoming patient record documents in designated location in patient records.
- Create new charts for patients according to specifications, pull charts for appointments, forms when necessary, check charts for neatness and completeness.
- Copies medical records for release and appropriately documents the release following proper policy and procedures.
- Other duties as assigned.
Qualifications and Skills:
- Preferably experience in a related field with familiarity of standard medical concepts, practices, and procedures.
- Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
- Duties require professional verbal ( SPANISH LANGUAGE FLUENCY AND READING IS REQURIED ) and English written communication.
- Computer literate with the ability to learn new software applications.
- Proper telephone protocol.
Job Requirements:
- Provide etiquette to patients of Mt. West Family Health Center and follow organizational guidelines and protocols established by Mt. West Family Health Center.
- Support Mt. West Family Health Center’s operational guidelines.
- Work at multiple locations of Mt. West Family Health Center.
- Work requires willingness to work a flexible schedule ( EVENING/LATE HOURS REQUIRED )
- Visibility of work requires attention to detail, excellent organizational skills, and discretion with confidential information.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- El Paso, TX 79936 (Required)
Ability to Relocate:
- El Paso, TX 79936: Relocate before starting work (Required)
Work Location: In person
