Job Title: Loan Servicing Specialist
Job Description:
At First Citizens State Bank, we are committed to providing a first-class loan experience for every customer. We are seeking a detail-oriented and organized Loan Servicing Specialist to perform essential back-office tasks that support the loan process. The ideal candidate can work in a fast-paced environment, prioritize daily responsibilities, and work independently with minimal supervision.
Key Responsibilities:
- Balance loan activity across all loan types and process payments to third-party vendors accurately and on time.
- Track and maintain loan-related data in Excel, including information used for year-end 1099 reporting, monthly Board loan exception reports, and monthly loan and lender productivity reports.
- Monitor and follow up on vehicle titles to ensure proper documentation and lien placement.
- Monitor and process UCC filings, extensions, and terminations through the Wisconsin Department of Financial Institutions.
- Record mortgage documents online in accordance with regulatory requirements.
- Process funding requests, including Freddie Mac deliveries and wire transfers.
- Ensure all loan documentation is accurate, complete, and compliant with internal policies and regulatory standards.
- Perform loan account maintenance, including adjustments, corrections, and data updates in the core system.
- Participate in ongoing training to stay current on changing laws, regulations, and investor requirements.
- Prepare and balance loan booking sheets, including payments, wires, payoffs, and ticket or TMS reconciliation.
- Complete end-of-day scanning and balancing of loan operations transaction tickets.
- Answer department calls and assist customers and internal staff with loan-related questions.
- Support department-wide cross-training initiatives to ensure team flexibility and coverage.
Qualifications:
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High school diploma required.
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Prior experience in banking or loan operations is a plus but not required.
- Strong attention to detail with excellent organizational skills.
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Excellent communication and customer service skills.
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Ability to work independently, prioritize tasks, and meet deadlines.
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Effective verbal and written communication abilities.
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Proficient in Microsoft Excel and general computer literacy.
