Part-Time Café & Guest Services Manager
OAW Indoor Sports Complex | New Berlin, WI
Job Summary
Ethic Indoor, LLC. is seeking a reliable, energetic, and customer-focused Part-Time Café Manager to oversee the daily operations of our on-site café. This position is responsible for providing excellent customer service, managing café staff, maintaining food safety standards, and ensuring a clean, organized operation. The role will also provide occasional support at the facility's front desk, assisting guests with check-ins, registrations, and basic customer service needs during busy periods.
Responsibilities
- Manage day-to-day café operations during assigned shifts
- Supervise, train, and support café staff
- Provide exceptional customer service to guests, athletes, and families
- Open and close the café, including cash handling and reconciliation
- Monitor inventory levels and place supply orders as needed
- Ensure food preparation, storage, and sanitation standards are followed
- Maintain a clean and organized café and dining area
- Address customer concerns professionally and promptly
- Assist with scheduling and staffing to support tournaments and events
- Track waste, inventory usage, and opportunities to improve profitability
Qualifications & Skills
- Previous experience in food service, café, restaurant, concession, hospitality, retail, or customer service environments preferred
- Prior supervisory, lead, or management experience preferred
- Strong customer service and interpersonal skills with the ability to create a welcoming environment for guests, athletes, and families
- Professional communication skills, both in person and over the phone
- Comfortable handling customer questions, resolving concerns, and providing facility information
- Experience with cash handling, point-of-sale (POS) systems, and basic financial accountability
- Ability to multitask effectively while managing café operations, guest service, phone calls, and front desk responsibilities
- Strong organizational skills with attention to detail and follow-through
- Basic computer proficiency, including email, scheduling software, and Microsoft Office applications
- Ability to lead, train, and motivate team members in a fast-paced environment
- Knowledge of food safety, sanitation, and inventory control practices preferred
- Dependable, punctual, and able to work independently with minimal supervision
- Availability to work evenings, weekends, and tournament/event days
- Ability to stand for extended periods and lift up to 30 pounds
- Food Manager Certification preferred, or willingness to obtain
- Comfortable working in both café and customer service/front desk environments
Ideal Candidate: A customer-focused leader who is equally comfortable managing café operations, assisting guests at the front desk, supporting facility events, and creating an outstanding experience for every visitor to the complex.
Schedule
- Part-time (approximately 15-30 hours per week)
- Evenings and weekends required
- Additional hours available during tournaments and special events
Compensation
- Competitive hourly pay based on experience
- Flexible scheduling
- Fun, team-oriented sports environment
About Ethic Indoor, LLC.
OAW Indoor Sports Complex is one of southeastern Wisconsin's premier indoor sports and recreation facilities, serving thousands of athletes and families throughout the year. Our café plays an important role in delivering a positive experience for our guests during practices, leagues, tournaments, and special events.
Apply today and help create an outstanding experience for our athletes, families, and visitors.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
Work Location: In person
