JOB SUMMARY
IMP is a rapidly growing medical and recreational cannabis processing center specializing in top-quality cannabis extracts with a solid focus on manufacturing a broad range of high-quality products within our brand and across multiple brand lines. Because of this growth, we are searching for new talent to be part of our hard-working and highly motivated team.
The Systems Administrator is responsible for overseeing the work activities of other Information Technology Technicians and as a senior worker performing information technology technician assignments which are recognized as the most complex.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serves as the lead technician for designated site; provides first and second level technical support to users concerning hardware, software, and networking problems. Escalates system problems to IT management, as necessary.
- Performs all functions required to install, configure, and evaluate computer software or upgrades on company owned systems, including tablets, laptops, and desktops.
- Installs and maintains audio/video technology; including but not limited to digital projectors, digital signage displays, and wireless presentation hardware / software.
- Installation, service, troubleshooting, and programming of commercial / enterprise-wide access control systems, and IP CCTV systems.
- User account maintenance to include Google, Microsoft (M365, On Prem AD), Honeywell Door Access
- Maintain a thorough understanding of the company's infrastructure and its protocols (DNS, IP routing, VLANs, etc.).
- Maintain network equipment to include routers, switches, and access points.
- Troubleshoots, installs, and configures PC hardware such as memory, adapter cards, printers, etc.
- Prepares and coordinates sending equipment out for warranty repair.
- Helps implement systems to ensure ongoing technology maintenance and enhancements follow best practice and industry standards.
- Assists with network support issues such as installation and maintenance of network printers, Network Video Recorders, Network Servers, and NAS devices.
- Assists with technology planning and implementation including researching hardware and software applications, standards development, and documentation.
- Evaluates requests for information technology services and builds a plan of action for request.
- Coordinates work by scheduling assignments and directing the work of other Information Technology Technicians.
- Assures the quantity and quality of the workflow by overseeing Information Technology Technicians’ adherence to established methods and procedures.
- Supervises the Information Technology Technician(s).
- Performs other related tasks as required.
- Rotation of after-hours / On-Call duty
SKILLS & QUALIFICATIONS
- Must be 21 or over (required by law)
- Demonstrated Team-Work skills; ability to cooperate and collaborate to achieve shared goals and objectives.
- Excellent communication skills
- Superior attention to detail.
- Critical thinking and strong analytical skills.
- Willingness to learn and suggest improvements.
EDUCATION & EXPERIENCE
- Associate degree in computer science, information technology, related field or equivalent experience.
- Three to five years’ experience
- Computer support experience
- Customer Service
- Low Voltage
- Network administration
- IP Camera
- Door Access
- Network administration
- Printer and Print queue management
- Proficiency in
- Apple’s IOS and Hardware
- Microsoft Windows 10 / 11; Server 2019 / 2022
- Active Directory / Azure / Intune
- Microsoft Office (M365)
- Networking Equipment and NAS Devices
- Ubiquiti
- Sofos
- QNAP
- Ability to
- Troubleshoot and perform routine maintenance on computers and peripheral equipment.
- Communicate information to employees in a clear and concise manner.
PHYSICAL DEMANDS / ENVIRONMENT
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms; repetitive motions with hands and fingers, talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
