Job Summary:
Planet Open Box is looking for an Auction Order Fulfillment Associate to become the face of our company during auction removals.
This role combines customer service, inventory management, and warehouse operations. The ideal candidate enjoys interacting with people, solving problems, staying organized, and taking ownership of important processes.
As the primary customer-facing team member during auction removals, you will help create a positive experience for hundreds of customers each month while ensuring inventory accuracy and efficient warehouse operations. You will play a key role in assisting customers with removal, solving customer problems, managing returns, and working in production during non-customer removal times.
Success in this role requires strong communication skills, attention to detail, a positive attitude, and the ability to remain calm and professional in a fast-paced environment.
This position is ideal for someone who enjoys balancing customer interaction with hands-on operational work and wants to grow with a small, entrepreneurial company.
Core Responsibilities
Customer Experience & Auction Removal
- Serve as the primary customer-facing representative during auction removals
- Greet customers and locate and retrieve purchases
- Close attention to detail to ensure you are not handing out the wrong items
- Resolve customer questions and concerns professionally and efficiently
- Coordinate removal-day logistics to ensure a smooth customer experience
- Communicate clearly with customers regarding pickup procedures and policies
- Represent Planet Open Box in a positive and professional manner
Auction Operations & Inventory Control
- Verify inventory accuracy before auctions go live
- Organize warehouse racks and staging areas to maximize efficiency
- Conduct post-auction inventory reconciliation
- Maintain accurate inventory records using Many Fast Scan and Airtable
Warehouse Operations
- Receive, inspect, label, and organize incoming inventory
- Assist with warehouse layout optimization and organization
- Support the unloading of delivered inventory
- Condition, Title, Photo, New Inventory during non-removal times
- Assist with special projects and process improvements as needed
Technical Skills & Qualifications
- Familiarity with basic inventory management
- Proficiency in basic equipment handling (on-the-job training available)
- Strong organizational skills for shelving, lotting, and packing operations
- Proficiency in basic computer operations and digital tools
- Aptitude for mastering new software applications quickly
- Meticulous attention to detail and commitment to accuracy
- Physical stamina and the ability to lift and move 50+ lbs consistently
Soft Skills
- Exceptional customer service and interpersonal skills
- Professional, friendly, and approachable demeanor
- Strong problem-solving and conflict-resolution abilities
- High level of accountability and ownership
- Organized and detail-oriented
- Able to remain calm under pressure during busy removal days
- Self-motivated and dependable
- Strong verbal communication skills
- Team-oriented with a willingness to help wherever needed
- Positive attitude and growth mindset
- Ability to Speak and Understand English at a Customer Service Level
Desired Previous Experience
These are not requirements.
- Previous experience doing online order pickup fulfillment from large retailers or warehouses.
- Previous warehouse experience, especially as it relates to inventory and customer service.
- Previous Auction company experience.
ABOUT PLANET OPEN BOX
Company Culture Summary:
At our core, we are a hardworking, people-focused business that values both productivity and positivity. Our team is small but growing, and every employee plays a critical role in building something lasting. When you walk into our warehouse or storefront, you’ll find a workplace that is welcoming, supportive, and built on respect. We believe in leading with integrity, transparency, and fairness. That means employees can count on clear expectations, consistent training, and the support they need to succeed. At the same time, we expect accountability, ownership of responsibilities, and strong communication from every team member. We celebrate adaptability, teamwork, and problem-solving, and we don’t shy away from holding ourselves and each other to high standards. This is a culture where employees are valued as individuals but also held responsible for being contributors to the team. We balance structure and clear processes with flexibility and collaboration — creating an environment where you can grow, feel empowered, and do meaningful work every day. And at the heart of it all, we never lose sight of our customers. We work hard to deliver unbeatable value by turning returns and surplus goods into savings opportunities — ensuring our community gets more for less, every single day.
Mission Statement:
Our mission is to build a business that transforms returned and surplus products into opportunity — for our customers, our employees, and our community. We are committed to creating a workplace that is inclusive, respectful, and supportive, while also driving accountability, efficiency, and excellence. By leading with integrity, empowering our team, and fostering a culture of growth, we aim to provide high-quality products at unmatched value, so our customers can shop smarter, save more, and enjoy greater access to the products they need. Together, we are building a business our employees are proud to be part of and our customers can trust for real savings.
Company Motto:
Driven by Integrity. Powered by People. Built on Value
Pay: $21.00 - $24.00 per hour
Benefits:
Application Question(s):
- Tell us about a time you dealt with an upset customer. What happened and how did you resolve it?
- Imagine a customer arrives to pick up an item, but it cannot immediately be located. Walk us through how you would handle the situation.
- During auction removals, we may assist hundreds of customers in a short period of time. How do you stay organized and maintain a positive attitude in fast-paced environments?
- Have you ever been responsible for inventory counts, audits, or reconciliation? Please explain.
- What does excellent customer service mean to you?
Work Location: In person
