Position Summary:
The Radiology Access Specialist acts as first line of insurance for patient safety to minimize exposure and risk. The position serves a critical role in insuring patient orders for imaging exams and procedures are in compliance with regulatory requirements including appropriate use documentation/criteria and prior authorization. This position provides complex scheduling services for all Diagnostic Imaging exams and procedures while demonstrating exceptional customer services and critical thinking skills.
We are seeking a detail-oriented and patient-focused Radiology Access Specialist to join our team. In this role, you will serve as the first point of contact for patients and providers, ensuring a smooth and efficient scheduling process for radiology services. The ideal candidate combines strong customer service skills with medical office experience and a commitment to delivering an exceptional patient experience.
Key Responsibilities:
- Schedule radiology appointments accurately and efficiently
- Verify patient demographics, insurance, and authorization requirements
- Provide clear instructions and preparation details to patients
- Answer incoming calls and respond to patient and provider inquiries
- Coordinate with clinical staff to ensure proper exam scheduling
- Maintain accurate and up-to-date patient records in the system
- Ensure compliance with HIPAA and organizational policies
- Deliver excellent customer service in all interactions
Qualifications:
- Minimum of 1 year of medical office experience required
- At least 2 years of customer service experience required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Experience with electronic medical records (EMR) systems preferred
- Knowledge of medical terminology is a plus
What We Offer:
- Competitive pay
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive and team-oriented work environment
Why Join Us?
You’ll be part of a team that plays a vital role in patient care by ensuring timely access to essential imaging services. Your work will directly impact patient satisfaction and overall care quality.
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
