About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
The Four Seasons Resort Lāna’i is looking for a Director of Front Office who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
The Director of Front Office leads Front Office operations, ensuring seamless arrival, stay, and departure experiences while delivering exceptional, personalized service consistent with luxury hospitality standards. This role drives operational excellence, team development, and cross-functional collaboration to enhance guest satisfaction, foster employee engagement, and uphold the resort’s commitment to service excellence. Responsibilities include, but are not limited to:
Lead and develop Front Office, Guest Services, Concierge, and Communications/PBX teams through recruitment, training, coaching, performance management, succession planning, and strategic leadership, ensuring alignment with service standards, operational goals, and company culture
Oversee departmental financial performance through budgeting, forecasting, labor management, purchasing, inventory control, and compliance with financial, credit, billing, cash handling, and audit procedures to maximize profitability and operational efficiency
Maintain a visible leadership presence, fostering relationships with VIP, repeat, and new guests while driving exceptional service, guest loyalty, and overall satisfaction
Partner closely with Resort Operations, Transportation, Lana‘i Air, Sales, Catering, and Pre-Arrival teams to coordinate arrivals, departures, room assignments, billing requirements, and special guest arrangements, ensuring a seamless end-to-end guest experience
Resolve guest concerns and service challenges with professionalism and urgency, providing thoughtful solutions, personalized follow-up, and exceptional hospitality while serving as a key escalation point for complex issues
Monitor daily arrivals, VIP guests, return guests, and group business to ensure special requests, preferences, and accommodations are executed accurately and consistently to the highest standards of service
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
