Roman's, the celebrated neighborhood Italian restaurant in Fort Greene, seeks a Service Manager!
What we offer:
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Competitive salary
- Subsidized medical, dental, and vision insurance at 90 days
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Industry-leading paid time off plans + paid family leave
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401k plan access beginning at hire
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Monthly internal dining stipend
- Annual education allowance to support your professional growth
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Access to our Employee Emergency Assistance Program for added support
Responsibilities include:
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In partnership with the management team and Director of Restaurant Operations, develop business strategies and plans that ensure alignment with short- and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning
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Lead and manage 5 services per week ensuring our service standards are upheld
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Manage the ordering of supplies such as paper goods, bar supplies, and non-alcoholic beverages
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In partnership with the General Manager, lead FOH operations in accordance with achieving budgeted sales and operating costs, including actively engaging with monthly P&L statements and other financial tools to understand, and impact, sales and cost trends by:
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Monitoring staffing, workflow, and productivity in accordance with business demand to achieve budgeted labor costs
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Manage timecards, punch change requests, and time off requests
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Contributing to staff education to support a team of knowledgeable servers and
bartenders
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Work as part of the the management team to stay current, engaged and solutions-oriented on facilities maintenance, including mechanical systems, cleanliness, pest issues, equipment, organization and DOH compliance
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Work as part of the management team to:
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Develop and implement systems and processes that are effective, efficient, and compliant with all laws and internal policies
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Continuously recruit top talent to build an agile, diverse, and committed team, including identifying opportunities for cross-training and trailing candidates to evaluate their competency and skill level
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Resolve conflict and employee performance issues through mediation, coaching and counseling, and progressive discipline
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Participate in regularly scheduled meetings regarding the overall strategy and success of the business, including team meetings, quarterly financials, and HR trainings
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Work with the General Manager and Director of Operations to establish and achieve clear individual performance goals
Successful candidates will:
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Have 2+ years of progressive dining room experience, with foundational beverage and service knowledge, and a commitment to deepening that knowledge base
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Be reliable, focused, organized, communicative, and curious
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Have a receptive and charitable attitude toward constructive feedback
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Be interested in working collaboratively towards meeting the goals of the team and the business
The Marlow Collective is a group of New York hospitality brands including the restaurants Diner, Roman's, and Borgo; breads bakery She Wolf; whole-animal butcher and grocery Marlow & Daughters; catering company Marlow Events; and Stranger Wines & Spirits. We are a values-driven organization committed to providing supportive, respectful workplaces; to sourcing seasonally, locally and organically and building longstanding partnerships with our farmers and producers; and to creating meaningful experiences that celebrate and connect the communities we serve.
While performing the duties of the job, a Service Manager is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
More detail about Roman's part of The Marlow Collective
