General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.
What You Will Do (Essential Job Functions):
Customer Relationship Management
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Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
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Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
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Provide and coordinate technical support on all essential products and services for customers
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Follow up on all sales leads in a timely and professional manner
Sales & Revenue Management
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Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
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Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
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Identify and pursue new customer development opportunities within and surrounding the assigned territory
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Define and execute strategies for target accounts to maximize market penetration
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Manage territory-specific blanket orders to optimize profitability where applicable
Quoting & Pricing
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Gather necessary information to prepare accurate quotations for customer requests
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Negotiate premium margins during the quote preparation process to maximize order profitability
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Follow up on quotation opportunities and document all activity in the contact management system
Strategic Planning & Performance
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Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")
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Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
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Submit corrective action plans for territories performing below 90% of sales targets
Operational Support
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Coordinate with purchasing to identify sourcing solutions for customer requirements
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Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
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Participate in resolution of overstock inventory situations where applicable
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Submit itinerary, call reports, and expense reports in accordance with company policy and procedures
Supplemental Job Functions:-
Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
- Documents customer concerns and participates in their timely resolution
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Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
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Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
- Participates in corporate onboarding and orientation programs as required
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Performs other duties as assigned or requested to support team and organizational objectives
Knowledge, Skills and Abilities Required:-
Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
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Three (3) years of experience in sales-related role—industry specific preferred
Previous experience working on a computer- -CRM experience preferred
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Ability to be available for 24-hour customer support
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Valid driver's license
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Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
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