Background
Founded in 1983, Good Shepherd Center has grown to become the largest provider of services to the hungry and homeless in the Cape Fear region. Programs and services include a soup kitchen, food salvage program, day and night shelters, on-site medical clinic, rehousing-focused case management, and supportive housing for homeless Veterans and chronically homeless individuals with disabilities.
The organization has 40 part- and full-time staff and more than 500 volunteers. Good Shepherd has worked diligently and intentionally to move beyond serving merely as a safety net for hungry and homeless guests, devoting equal time and resources to transitioning our guests back to housing and stability in the community. This commitment is reflected in our mission:
To feed the hungry, shelter the homeless, and foster transition to housing.
Position Summary
The Supportive Housing Program Assistant supports the day-to-day operations of Good Shepherd Center’s supportive housing portfolio under the direction of the Supportive Housing Property Manager. This position assists with administrative coordination, property upkeep monitoring, resident engagement, and compliance-related tasks across multiple housing sites, including GSC’s Driftwood and Sparrow communities.
This role bridges property management and supportive services to help create safe, welcoming, and well-maintained housing environments for chronically homeless persons with physical, medical, and mental health-related disabilities. The ideal candidate is organized, dependable, and compassionate, with the ability to balance professionalism, consistency, and trauma-informed engagement with residents and participants.
Responsibilities
Specific responsibilities will include, but not be limited to:
Property & Operations Support
- Assist with daily operations across multiple supportive housing sites, ensuring common areas, offices, and shared spaces remain clean, safe, and organized.
- Conduct weekly property walkthroughs and monthly unit inspections at all Permanent Supportive Housing sites, reporting maintenance and safety concerns promptly to supervisory staff.
- Assist with unit readiness, move-ins, lease-ups, and turnover coordination.
- Monitor and maintain inventory of property supplies such as cleaning products, office materials, and safety items at all Permanent Supportive Housing sites.
Resident Engagement & Program Support
- Maintain professional and respectful communication with participants and residents, promoting a supportive and stable living environment.
- Assist with intake, lease-up, transfer, and move-out processes.
- Provide participants and residents with information regarding housing policies and available resources.
- Distribute notices and housing-related communications to participants and residents as needed.
- Support community-building initiatives and resident engagement activities.
- Observe and report resident concerns, safety issues, or lease violations to appropriate supervisory staff.
- Assist with weekly calls and/or visits to participants and residents with delinquent balances.
- Assist with the preparation of appropriate repayment plans for current participants and residents with delinquent balances.
- Address behavioral concerns in accordance with lease agreements and house rules, under supervisory guidance.
- Transport residents to medical appointments, grocery shopping, etc. as assigned.
- Assist residents with access to basic technology (email, phones).
- Pick up weekly food donations through the Second Helpings program to provide meals for assigned residents.
Administrative & Compliance Duties
- Maintain organized applicant, participant, resident, and property files.
- Update tracking spreadsheets (applicants, violations, inspections, etc.).
- Maintain and update the shared property calendar daily.
- Assist with audits, data entry, and reporting requirements for NCHFA, HUD, and other regulatory reviews.
- Assist with scheduling lease-ups, inspections, recertifications, and resident appointments.
- Ensure compliance with housing policies, funding requirements, and local/state ordinances.
- Provide daily shift reports and other documentation as assigned.
- Complete ongoing training related to Low Barrier, Housing First, trauma-informed care, and best practice approaches.
Safety & Crisis Response
- Monitor property for safety hazards, security concerns, or emergency situation and follow proper reporting procedures.
- Follow established emergency and incident reporting procedures.
- Support a de-escalation and trauma-informed environment.
- Ensure shared facilities (i.e. kitchen, laundry room) are used according to guidelines and schedules.
- Participate in emergency preparedness procedures, including fire safety and evacuation protocols.
- Adhere to OSHA guidelines and safety protocols specific to supportive housing environments.
Education, Skills & Qualifications
Required:
- High School Diploma or GED.
- Strong organizational, communication, and interpersonal skills.
- Basic computer proficiency (email, documentation, data entry).
- Ability to maintain confidentiality and professional boundaries.
- Valid North Carolina driver’s license and clean driving record.
- Ability to successfully pass drug and background screenings.
Preferred:
- Experience in supportive housing, social services, property management, or related field.
- Experience working with vulnerable or at-risk populations.
- Understanding of Housing First and trauma-informed care principles.
Physical Requirements
- Ability to walk properties and navigate stairs as needed.
- Ability to lift 30–50 pounds occasionally.
Work Environment
- Combination of office-based and on-site housing property work.
- Frequent interaction with residents, participants, staff, and community partners.
- Schedule is planned to be 11am-7:30pm, including weekends. May require after-hours support depending on program needs.
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
