Job Overview
We are seeking a detail-oriented and organized Utility Billing Clerk to join our office team. The ideal candidate will share responsibility for the utility billing process - maintaining customer billing and metering information and records, reviewing electric and water meter data; as well as providing specialized customer service as it relates to utility billing, and generalized customer service as it relates to utility operations and activities.
Duties
- Process customer payments.
- Create and maintain accurate customer billing and metering information in the customer information system (CIS).
- Process customer applications for utility services.
- Process final utility bills.
- Establish, update and monitor customer budget and time-of-day accounts in accordance with state statues.
- Investigate and calculate account billing corrections.
- Communicate with customers regarding their accounts, addressing inquiries and providing support as needed.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- customer service: 3 years (Preferred)
Ability to Commute:
- Cedarburg, WI 53012 (Required)
Work Location: In person
