The Coordinator II Client Services plays a crucial role in assisting clients of the Association in obtaining the necessary services and resources to achieve and maintain housing stability.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Interview and screen each applicant for admission into the program.
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Conduct needs assessments and develop individualized Housing and Care Plans based on the participant’s needs and goals, updating as needed.
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Provide ongoing support, monitoring and coordination of services for each client.
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Meet with clients on a weekly basis until stabilized, then as needed and according to plans.
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Maintain ongoing progress and case notes on each participant.
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Attend biweekly team meetings and report on status of clients served.
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Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.
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Assist participants in accessing appropriate services, including but not limited to housing, OHFA vouchers, Medicaid, SNAP, SSI/SSDI, etc.
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Transport or assist in navigating public transportation for identified participants.
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Advocate for clients with other service providers.
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Maintain a caseload of approximately 15-30 clients at a time, as assigned by supervisor.
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Participate in volunteer, fundraising, or community service opportunities requested by or benefiting the agency.
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Other duties as assigned by the Program Manager or other supervisory or executive staff.
KNOWLEDGE, SKILLS & ABILITIES:
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Bachelor’s degree in Social Work, Psychology, or a related field strongly preferred.
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High school diploma or GED required.
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Minimum of 1 year working in the mental health field and/or with the unhoused population.
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Excellent organization and time management skills.
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Ability to prioritize client needs and plan services accordingly.
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Ability to quickly build rapport clients from various backgrounds.
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Ability to maintain strict confidentiality requirements.
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Possess the skills to intervene and de-escalate clients who are agitated, angry, or aggressive in an appropriate manner that minimizes or eliminates risk of harm to any person in the environment.
- Must possess basic computer skills necessary to enter data and case notes.
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Ability to communicate clearly and effectively, both verbally and in writing.
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Must be 21 years of age or older.
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Must possess a valid driver’s license with a clean motor vehicle record.
WORK CONDITIONS & PHYSICAL DEMANDS:
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Work is partially performed in climate-controlled office setting where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
- Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
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Work is partially performed in the field, including homeless shelters and participants’ personal apartments.
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Daily local travel is required; must have reliable transportation.
- Physical mobility and endurance to perform tasks while standing/walking for brief periods of time. Work may include climbing stairs, occasionally pushing, pulling, or carrying objects up to 20 pounds.
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Work utilizes hearing and speech in order to converse clearly with staff and clients.
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Ability to safely and properly use office equipment.
