At John C Conklin Agency, we're more than just an insurance provider; we're a dedicated team in New Milford, New Jersey, committed to providing peace of mind to our community. For years, we've built our reputation on trust, integrity, and a personal touch that larger corporations often miss. We believe that exceptional customer service is the bedrock of our success, and we're looking for someone who shares that philosophy to join our close-knit family as an experienced Insurance Account Manager. If you find genuine satisfaction in helping others, have a knack for explaining complex information simply, and enjoy building lasting relationships, you'll fit right in. You'll be instrumental in ensuring our clients feel supported, understood, and well-protected. Come grow with us and make a real difference in people's lives right here in New Jersey.
Salary Range: $55,000.00 - $70,000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Retirement Plan
Bonus Opportunities
Weekends Off
Paid Holidays
Continuing Education Opportunities
Professional Development
Performance Bonuses
Office Snacks and Coffee
Personal Workspace
Career Growth Opportunities
Hands on Training
Fun & Friendly Co-workers
Minimum of 3 years of experience in customer service, preferably within the insurance industry.
Excellent communication skills, both written and verbal.
Proficiency in using agency management systems and standard office software.
Strong organizational skills with the ability to manage multiple tasks efficiently.
A genuine passion for helping people and resolving issues.
NJ Property & Casualty license (or willingness to obtain within a specified timeframe).
Serve as the primary point of contact for our valued clients, addressing their inquiries and needs promptly and professionally.
Manage and maintain client accounts, ensuring all information is accurate and up-to-date.
Assist clients with policy changes, endorsements, and renewals, explaining coverage details clearly.
Process new business applications and ensure smooth onboarding for new clients.
Collaborate with the sales team to support client retention and identify opportunities for additional coverage.
Handle customer concerns with empathy and a solutions-oriented approach, aiming for complete satisfaction.
The John C. Conklin Agency, now proudly operating as Conklin & Kraft Insurance, is a cornerstone of the insurance industry, dedicated to providing comprehensive and personalized protection for our clients. For generations, we have built a legacy of trust and reliability, serving individuals, families, and businesses with an unwavering commitment to their security and peace of mind. We go beyond just policies; we forge lasting relationships, understanding that true protection comes from genuine care and expert guidance. Our mission is to be the most trusted partner in safeguarding what matters most to you, offering innovative solutions tailored to your unique needs.
At Conklin & Kraft, we cultivate a warm, welcoming, and dynamic environment that fosters both personal and professional growth. We believe that a positive and supportive workplace is key to delivering exceptional service. Our team is a family, brought together by a shared passion for helping others and a dedication to excellence. We encourage creativity, value diverse perspectives, and celebrate achievements big and small. If you are seeking a fulfilling career where you can make a real impact, build meaningful connections, and thrive in a collaborative and forward-thinking agency, we invite you to explore the opportunities at Conklin & Kraft Insurance and join us in continuing our tradition of service and care.
