The Opportunity
Autologic of Virginia is opening our second location in Virginia Beach, and we're looking for an experienced Automotive Service Advisor to help us build an exceptional team from the ground up.
We're a growing, locally owned automotive repair company that believes taking care of our employees is the foundation of taking care of our customers.
We're not looking for someone who simply writes estimates and hands customers a bill. We're looking for a professional Service Advisor who can build trust, communicate clearly, manage workflow, and guide customers through the repair and maintenance decisions their vehicles need.
Our proven processes, strong reputation, and commitment to exceptional customer service have helped us grow—and we're bringing that same approach to our new Virginia Beach location.
What You'll Enjoy
- Competitive pay
- Monday–Friday schedule with no weekends!
- Clean, organized location
- Supportive management
- Family-oriented atmosphere
- Paid training opportunities
- Opportunities for advancement as our company continues to grow
- Health, Dental and Vision Insurance
- Paid Time Off - 1 week of paid time off after 90 days, and another 2 weeks of paid time off after 1 year!
- 7 Paid Holidays each year.
What You'll Do
- Own the customer experience from first contact through vehicle delivery — Key to Key
- Greet and assist customers in person, by phone, and digitally with professionalism and confidence
- Conduct thorough customer interviews to understand vehicle concerns, safety needs, and maintenance history
- Prepare clear, accurate estimates and present repair and maintenance recommendations
- Educate customers about their vehicle's needs without using high-pressure sales tactics
- Clearly explain repair options, priorities, and long-term maintenance needs
- Gain proper authorization while ensuring customers understand what is being recommended and why
- Manage and coordinate technician workflow to keep repairs moving efficiently and maintain quality
- Work closely with technicians to prioritize repairs and communicate important findings
- Keep customers informed throughout the repair process — no surprises
- Follow up with customers who decline recommended work and help them make informed decisions about future repairs
- Follow up after completed repairs to ensure customer satisfaction and create a “wow” experience
- Actively manage scheduling, workflow, and shop efficiency
- Help create a positive, professional environment for both customers and team members
What We're Looking For
We're looking for an experienced Service Advisor who:
- Has 3+ years of automotive service advisor experience
- Has a proven track record of strong performance built on trust, communication, and ethical recommendations
- Understands automotive repair and can confidently communicate with both customers and technicians
- Can explain complicated repairs in a way customers can easily understand
- Is comfortable discussing both immediate repairs and preventative maintenance
- Can confidently navigate customer concerns and objections by listening, educating, and presenting appropriate solutions
- Is organized and able to manage multiple customers, repair orders, and priorities at once
- Has strong follow-through and attention to detail
- Is comfortable working with shop management software and digital communication tools
- Has a positive, team-oriented attitude
- Is coachable and willing to continuously improve
- Takes pride in doing things the right way
- Wants a long-term career, not just another job
What Makes Autologic Different?
We believe our employees should enjoy coming to work.
Our culture is built around:
- Respect for every team member
- Honest communication and teamwork
- Exceptional customer service
- Quality repairs—not cutting corners
- Clear processes and accountability
- Continuous learning and professional development
- A clean, organized, professional environment
- A healthy work-life balance
- Opportunities to grow as our company grows
We're building our second location with the same philosophy that has helped make our first location successful: take care of the team, take care of the customer, and do things the right way.
The Right Mindset
The right Service Advisor understands that customers don't buy repairs—they buy confidence.
You know that when customers trust you, understand what their vehicle needs, and feel confident that you're looking out for their best interests, strong financial results naturally follow.
You're comfortable setting goals and being held accountable for performance, but you don't believe in selling customers something they don't need.
You believe in educating rather than pressuring, solving problems rather than making excuses, and earning customers' trust one interaction at a time.
If you're tired of working somewhere you're just another number and you're looking for an opportunity to help build something, we'd love to hear from you.
Join us as we open our second location and become part of the Autologic team from day one.
Apply today and see why Autologic of Virginia is different!
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- How many years of automotive service writing experience do you have?
Work Location: In person
