SERVPRO® of Cheyenne - Administrative Assistant
Do you love helping people through difficult situations?
At SERVPRO® of Cheyenne, we’re not just restoring homes and businesses after fire, water, and mold damage — we’re restoring peace of mind. If you’re an organized, positive, and detail-oriented professional who thrives in a fast-paced environment, we want you on our team!
We’re seeking someone who is great on the phone, who has excellent analytical skills, is detail-oriented, and a multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and takes ownership.
Why You’ll Love Working With Us
- Make a real difference: Every day, your work helps families and businesses recover from unexpected challenges.
- Be part of a supportive team: We believe in teamwork, respect, and open communication.
- Grow with us: Enjoy continuous learning opportunities and a clear path for advancement.
- Competitive pay & stability: We offer solid pay and a professional, reliable work environment with a company that’s nationally recognized and locally trusted.
Primary Responsibilities
- Deliver exceptional customer service and support to clients and team members
- Manage phone calls, emails, and written correspondence with professionalism and care
- Handle data entry, documentation, and job file reviews with accuracy and attention to detail
- Assist with scheduling, estimates, invoicing, and quality control
- Keep projects on track by meeting deadlines and supporting other departments when needed
Position Requirements
- 2+ year(s) of administrative or office-related experience
- Experience with job file process, job file audits, quality assurance, and scheduling a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Possess polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate® and proprietary software
- Able to successfully complete a background check subject to applicable law
- College degree - preferred
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- What interests you most about this position?
Education:
- High school or equivalent (Required)
Experience:
- Administrative: 2 years (Preferred)
- Customer service: 2 years (Required)
Work Location: In person
