**Job Overview:** We are seeking a dedicated Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a memorable experience for all visitors. **Duties:** - Greet guests upon arrival and assist with check-in/check-out procedures - Handle guest inquiries, requests, and complaints promptly and professionally - Process reservations and manage room assignments - Conduct night audit duties to ensure accuracy of guest accounts - Utilize phone etiquette skills to answer incoming calls and assist guests with inquiries - Coordinate with other hotel departments to meet guest needs effectively - Maintain a clean and organized lobby area for a welcoming atmosphere - Assist with guest relations to enhance overall guest satisfaction **Skills:** - Proficiency in hospitality management practices - Strong phone etiquette skills and familiarity with phone systems - Prior experience in a resort or hotel setting is preferred - Excellent customer service skills with a focus on guest services - Ability to handle guest relations effectively and resolve issues promptly Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. Apply now to showcase your hospitality skills in a dynamic environment.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- West Bloomfield Township, MI 48322 (Required)
Ability to Relocate:
- West Bloomfield Township, MI 48322: Relocate before starting work (Required)
Work Location: In person
