POSITION SUMMARY
The employee in this position is responsible for providing superior service to both internal and external guests. Employee must monitor performance of slot machines, player activity, and conditions of the casino slot areas ensuring that all slot machines are operable and identified for repair as necessary.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive. Other reasonable duties may be assigned.
- Provides exceptional guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
- Responsible for developing and maintaining positive guest relations.
- Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with the daily job duties.
- Ensures the safety and security of all guests.
Have complete knowledge of all casino events and promotional activities.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles or other items left on the floor by guest.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays; shifts may change.
- Performs minor repair to slot machines.
- Handles guest relations and minor guest disputes.
- Clean-Keep all areas clean and pristine; Safe-Follow all safety policies and procedures; Friendly-Use customer courtesy skills to provide superior guest service; Fun-Be interactive with all internal and external guests while maintaining professional standards.
Other duties as assigned – up to, but not limited to:
- Knowledgeable of basic slot machine functions and the ability to do minor troubleshooting
- Ability to complete slot-related paperwork with minimal errors
- Knowledge of Gaming laws and regulations
- Good communication skills
- Ability to accurately perform assigned duties under frequent time pressures and an interruptive environment
- Completing all company-required training within designated time frames
Job Type: Part-time
Pay: $15.00 - $50.00 per hour
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Boonville, MO 65233 (Required)
Work Location: In person
