Ferro's LLC Auto Service & Repair is seeking a highly organized, detail-oriented professional to help lead and coordinate the daily operations of our growing automotive repair facility.
This is not a receptionist position.
We are looking for someone with automotive industry experience who understands repair orders, estimates, parts, customer communication, and shop workflow. The right candidate will become a key operational partner within our organization and play an important role in our future growth and expansion.
POSITION DETAILS
Part-Time
Monday - Thursday
Approximately 30 -36 Hours Per Week
Compensation: Based on Experience and Negotiated Rate
ABOUT FERRO'S LLC
Ferro's LLC Auto Service & Repair is an established independent repair facility specializing in diagnostics, maintenance, repairs, and Pennsylvania state inspections. We take pride in delivering dealership-level service while maintaining strong customer relationships and a high standard of integrity.
As our business continues to grow, we are seeking someone who thrives in a fast-paced environment and enjoys bringing structure, organization, and professionalism to daily operations.
RESPONSIBILITIES
- Answer and manage incoming and outgoing customer communications
- Schedule appointments and coordinate shop workflow
- Create and manage repair orders
- Build and present estimates
- Communicate repair recommendations and updates to customers
- Coordinate parts ordering and parts tracking
- Follow up on customer approvals and authorizations
- Assist with invoicing and vehicle delivery
- Maintain organized records and documentation
- Process and manage Pennsylvania inspection documentation and MVIRs
- Coordinate customer transportation arrangements when necessary
- Work closely with technicians to maintain efficiency and communication
- Help ensure an exceptional customer experience from vehicle drop-off to vehicle pickup
QUALIFICATIONS
- Automotive service writing, estimating, parts, service management, or related automotive experience required
- Strong understanding of automotive terminology and repair processes
- Professional phone and customer communication skills
- Strong computer skills and ability to learn shop management software
- Experience using ShopKey, parts lookup systems, or similar automotive software is preferred
- Exceptional attention to detail
- Strong organizational skills
- Ability to manage multiple tasks and priorities simultaneously
- Valid driver's license required
THE IDEAL CANDIDATE
You are the type of person who notices details others miss.
You take pride in organization, follow-through, and accountability.
You communicate professionally, remain calm under pressure, and enjoy helping both customers and coworkers solve problems.
You understand that a successful repair facility depends on communication, efficiency, customer satisfaction, and attention to detail.
If unfinished tasks, unanswered questions, and disorganization bother you, you may be exactly who we are looking for.
GROWTH OPPORTUNITY
This position has the potential to grow into a larger leadership role within our organization. We are looking for someone interested in becoming a long-term contributor to a growing business, not simply filling a seat.
If you are looking for an opportunity to help shape the future of an established automotive repair facility while becoming an integral part of its success, we encourage you to apply.
Please submit your resume along with a brief summary of your automotive industry experience.
Application Question(s):
- How many years of automotive service writing experience do you have?
- Have you created repair estimates and repair orders?
- Have you worked with ShopKey, Mitchell, Alldata, Tekmetric, RO Writer, or similar systems?
- What is your desired hourly rate?
- Why are you leaving your current position?
Work Location: In person
