Target Responsibilities:
· Sell equipment parts to customers calling or walking into the store.
· Fill parts requests for the service techs.
· Participate in rolling inventory checks.
· Greet customers in a friendly and timely manner.
· Customer Service - Manage difficult or emotional customer situations.
· Respond promptly to customer needs.
· Solicit customer feedback to improve service.
· Respond to requests for service and assistance.
· Speak clearly and persuasively in positive or negative situations; respond well to questions.
· Follow all company and vendor policies and procedures
· Adaptability - Adapt to changes in the work environment; Manage competing demands.
Daily Duties and Responsibilities:
· Begin each workday with a positive attitude by encouraging each counter person to meet his/her daily and weekly goals.
· Work to develop a sense of “team” in the parts department and across other departments.
· Ascertain make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction.
· Discuss use and features of various parts.
· Read catalogs, schematics, parts list, etc. to look up parts for customers.
· Fill customer orders from stock and place orders if necessary.
· Prepare sales slip or sales contract.
· Receive payments, make proper change, and wrap or bag merchandise for customer.
· Receive and fill telephone orders for parts.
· Inform customer on substitution or modification of part when replacement is not available.
· Examine returned part to determine if defective, and exchange part or refund money.
· Receive and fill telephone orders for parts.
· Help with cycle counts, help adding necessary parts to stock orders.
. Receive stock orders and organize warehouse.
Weekly Duties and Responsibilities:
· Mark and store parts in stockroom according to prearranged system.
· Take inventory of stock, brochures, bulletins, manuals and publications, and present an accurate count to Parts Manager.
· Advise Parts Manager of trends in parts usage. Monitor aging inventory and present a report to Dept. Manager.
· Sweep and clean stock room.
Quarterly Duties and Responsibilities:
· Meet with Parts/Service Manager to discuss improvement processes needing implemented during the next quarter.
Annual Duties and Responsibilities:
· Meet with Parts/Service Manager to discuss year-end results, goals, and objectives for the upcoming year.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
