The Administrator is the designated on-site leader responsible for the overall leadership, daily operations, management, regulatory compliance, and strategic growth of iCare Health Services’ Integrated Outpatient Clinic and Crisis Stabilization Unit.
This position fulfills the requirements outlined under Arizona Administrative Code (A.A.C. R9-10-301) and is accountable for ensuring that all services are delivered in accordance with ADHS licensing requirements, AHCCCS and RBHA Standards, Federal and state healthcare regulations and payer requirements.
The Administrator serves as the primary operational leader overseeing clinical coordination, staffing, financial performance, and program development within an integrated care model.
Key Responsibilities
1. Operational Leadership
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Oversee day-to-day clinic operations, ensuring efficiency and quality of services
- Implement and maintain operational workflows for integrated behavioral and physical health services
- Ensure adequate staffing coverage across all service lines
- Monitor service delivery to ensure alignment with iCare’s mission and standards
2. Regulatory Compliance & Licensing
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Ensure compliance with Arizona Department of Health Services (ADHS) licensing requirements
- Maintain adherence to AHCCCS, RBHA, and commercial payer (e.g., Blue Cross Blue Shield of Arizona) standards
- Maintain readiness for:
- ADHS inspections
- AHCCCS audits
- RBHA reviews
- Ensure all required policies, procedures, and documentation are current
- Submit required notifications (e.g., director changes, incidents, corrective actions, etc.)
3. Clinical Oversight & Program Development
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Work in collaboration with Clinical and Medical leadership to ensure:
- Quality and appropriateness of care
- Implementation of evidence-based practices
- Proper crisis intervention protocols
- Support development of integrated care programs (behavioral + physical health)
- Ensure quality and continuity of care across all services
- Monitor clinical documentation standards and service outcomes
4. Crisis Stabilization Unit Oversight
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Ensure proper implementation of:
- Crisis intake and assessments
- Safety and de-escalation protocols
- Coordination with crisis systems and hospitals
- Maintain compliance with crisis service standards and reporting requirements
5. Financial & Revenue Cycle Oversight
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Oversee clinic financial performance including budgeting and expense management
- Monitor billing, coding, and reimbursement processes (AHCCCS and commercial payers)
- Monitor productivity and service utilization
- Collaborate with billing and credentialing teams
6. Staff Management & Leadership
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Recruit, hire, train, and supervise staff (clinical and administrative)
- Conduct performance evaluations and ensure staff competency
- Promote a culture of accountability, professionalism, and teamwork
- Ensure all staff:
- Meet credentialing and licensing requirements
- Complete required training and competencies
7. Quality Improvement & Risk Management
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Implement and oversee Quality Management/Performance Improvement (QAPI/CQI)
- Monitor:
- Incident reports
- Client grievances
- Clinical outcomes
- Ensure corrective actions are implemented and documented
8. Community Relations & Business Development
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Establish and maintain relationships with:
- Hospitals and crisis providers
- DCS and community agencies
- Referral partners and payers
- Support growth initiatives including new service lines and program expansion
- Represent iCare in community and professional settings
9. Patient Experience & Care Coordination
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Ensure delivery of patient-centered, culturally competent care
- Oversee intake, scheduling, and service coordination processes
- Address patient concerns and ensure satisfaction
10. Member Rights & Safety
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Ensure protection of member rights at all times
- Oversee grievance and complaint processes
- Ensure compliance with confidentiality and HIPAA regulations
Qualifications
Education
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Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field
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Master’s degree (MHA, MBA, or related) preferred
Experience
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Minimum 3–5 years of healthcare management experience
- Experience in behavioral health, outpatient clinics, or integrated care settings preferred
- Strong knowledge of AHCCCS, ADHS, and healthcare regulations
- Experience with credentialing, billing, and compliance
Licensure/Certification (Preferred but not required)
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Licensed Behavioral Health Professional (LCSW, LPC, LMFT)
- Registered Nurse (RN) or advanced medical licensure
- Knowledge of AHCCCS/RBHA systems strongly preferred
Skills & Competencies
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Strong leadership and organizational skills
- Knowledge of integrated care models
- Financial and operational management expertise
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in EHR systems and healthcare operations
Working Conditions
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Office-based with occasional travel between program sites
- May require flexible hours based on operational needs
The Administrator serves as the designated on-site leader responsible for the overall operations, compliance, and strategic growth of iCare Health Services’ Integrated Outpatient Clinic and Crisis Stabilization Unit. In alignment with Arizona Administrative Code (A.A.C. R9-10-301), this role ensures all services meet ADHS, AHCCCS, RBHA, and applicable federal and state regulatory requirements.
The Administrator provides leadership across clinical coordination, staffing, financial performance, and program development within an integrated care model. Key responsibilities include overseeing daily operations, maintaining regulatory compliance, supporting clinical quality and crisis services, managing financial and revenue cycle performance, leading staff, driving quality improvement initiatives, and fostering community partnerships.
This role ensures the delivery of safe, compliant, patient-centered, and high-quality behavioral and physical health services while promoting organizational growth and operational excellence.
