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Position: Account Manager
Status: Full time, regular
Supervisor: Chief Revenue Officer
Core Hours: 8:30 a.m.-5:00 p.m., Monday-Friday (Work is sometimes required outside of these hours, depending on business needs.)
Location: Chicago, IL
Compensation: Salary, base $60,000-$80,000 with opportunities for commission
POSITION SUMMARY: Account Managers drive company growth and market share by fostering and maintaining existing client relationships as well as procuring new clients. The Account Management team facilitates planning, communication, and collaborative execution on each project.
RESPONSIBILITIES:
Serve clients well by carefully tending to their short-term and long-term needs, cultivating enduring relationships
Win new business with our existing accounts by proposing ideas for new projects, revisiting past product solutions, and generating sales with additional client locations/divisions
Build rapport with clients by responding quickly to requests, maximizing face time with key contacts, and hosting presentations about new products and important industry trends
Guide each project through the Thomas Interiors order process by assuming a leadership role as you collaborate with the client, designers, project managers, order coordinators, and the operations team
Provide learning opportunities for clients by hosting tours and social events at the Herman Miller showroom, as well as the Thomas Interiors Bloomingdale and Chicago office showrooms
Review short-term and long-term goals, objectives, and ideas with the Senior Manager of Account Leadership
Contribute during Account Leadership Team meetings by exchanging ideas with co-workers, sharing best practices, actively participating during new product training sessions, and encouraging Sales colleagues
Consistently and strategically broaden knowledge of office furniture through training, research, and the pursuit of diverse project opportunities in order to gain a well-informed familiarity with our product lines
SKILLS + ABILITIES:
A high energy, persuasive personality with the ability to close deals aggressively
Outstanding written and verbal communication skills, including experience in presentations and negotiations
Ability to analyze situations, think creatively on one’s feet and solve problems under pressure
Possession of a personal vehicle for the transportation of company products used for sales appointments
Ability to effectively handle products for delivery or demonstrations without assistance
Proficiency with office communication, CRM, and sales software tools
EDUCATION + QUALIFICATIONS:
Bachelor's degree in applicable discipline or equivalent experience
3+ years of successful account management experience, with a proven track record of planning/execution preferred
Substantial knowledge of office furniture preferred
Significant experience in the architecture & design, commercial real estate, and/or commercial interiors industries preferred
