The Project Manager is responsible for overseeing the full project lifecycle from release through final shipment. This role requires balancing multiple priorities while ensuring seamless communication between internal teams, vendors, and customers. The Project Manager works closely with the Project Manager - Lead and Director of Internal Operations and other departments to ensure accuracy, efficiency, and customer satisfaction throughout each project.
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Collaborates with Sales, Estimating, Scheduling, Production, and Dispatching teams to effectively coordinate jobs across the organization.
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Assumes ownership of jobs once a PO is received, ushering them through production and shipping, including:
- Ensuring drawings are approved or revised as needed.
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Reviewing and maintaining pricing in the PO and matching it to the contract.
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Communicating with Accounting during billing for accurate invoicing.
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Working with customers on corrections or returns and ensuring resolution.
- Reviews Purchase Orders, customer information, pricing, and job specifications to confirm accuracy and completeness before product
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Works with Estimating and customers to resolve discrepancies.
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Oversees coordination and scheduling of deliveries in partnership with Dispatch.
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Builds and maintains strong relationships with customers, ensuring responsiveness and professionalism throughout the project lifecycle.
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Ensures customer inquiries and concerns are addressed within promptly.
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Actively works to resolve customer complaints, escalating issues to management when appropriate.
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Performs other duties as assigned by the Project Manager-Lead
