Service Writer

Hancock Repair
Geneseo, IL

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Job Details

Qualifications

Basic math
Automotive customer education
High school diploma or GED
Automotive service
Automotive parts and accessories knowledge

Full Job Description

Hancock Repair is looking for a knowledgeable, friendly service writer to join our talented truck and auto repair team. The right candidate in this role would serve as the point of contact for all our truck and automotive customers, from arrival, to service explanation, to payment. This candidate will need to possess strong communication skills, a compassionate and patient attitude, and must have the ability to perform basic math skills.

Duties and Responsibilities

Greet customers upon arrival and ascertain reason for customer visit through face-to-face interview and visual assessment of their vehicle
Connect customers with appropriate automotive mechanic or technician regarding appropriate service options
Develop as many solution methods as possible with proper explanation, and attempting to keep their costs low with proper estimates
Provide in-depth information on original equipment manufacturer (OEM) part options, and advise customers on warranty protections and other potential cost-saving service options
Keep track of maintenance or repair status, fill out accurate reports on labor and cost of all services
Complete a post-service vehicle inspection with all customers and answer any questions they may have about their service appointment
Perform customer service duties including answering the phone, scheduling service appointments, calling customers when their vehicles are ready for pick up, and facilitate financial transactions and customer transactions
Work with supervisor on workflow and schedule for mechanics and technicians

Requirements And Qualifications

High school diploma or equivalent required
Display good interpersonal communication skills
Possess the ability to explain complicated automotive concepts to customers who may not have a lot of industry terminology for service repair tasks
Compassionate, patient demeanor in all tasks
Utilize consistent problem solving and critical thinking skills
Extensive knowledge base of the truck and automotive industry along with parts information

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Duties and Responsibilities

Requirements And Qualifications

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