SUMMARY: This position is responsible for acting as first person the patient meets via office visit or calling the dental office; performing scheduling, records handling and entry, correspondence and facilitating records request.
DUTIES AND RESPONSIBILITIES:
-
Greets patients.
-
Registers new patients according to established office protocols.
-
Assists patients with completing all necessary forms and documentations.
-
Verifies and updates patient information.
-
Enters all relevant patient information into data system.
-
Maintains and manages patient records in compliance with privacy security regulations.
-
Answers and manages incoming calls.
-
Responds and complies to requests and recalls according to office protocol.
-
Fills in cancellations and no-shows.
-
Collects and maintains receives payments from patients at time of treatment.
-
Informs patients of financial treatment plan options.
-
Sends out Missed Appointment letters.
-
Maintains a professional reception area.
-
Confirm appointments.
Performs other related duties as assigned by management.
SUMMARY: This position is responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the care team to evaluate interventions.
DUTIES AND RESPONSIBILITIES:
-
Consults with patients and family members to discuss their dental problems.
-
Educates patients about their condition, medication, and gives them specific instructions.
-
Develops a treatment plan to address their personal dental care needs.
-
Consults and collaborates with other dental providers and specialists to set up patient appointments and treatment plans.
-
Checks-in on the patient regularly and evaluates and document their progress.
-
Assists the care team with developing and accessing health interventions.
-
Attends ongoing training and courses to keep abreast of new developments in health care.
-
Assists with securing funding for dental care as required.
-
Treats patients with empathy and respect and conducts oneself in a professional manner.
-
Performs other related duties as assigned by management.
QUALIFICATIONS:
-
High school diploma
-
One to two years of related experience and/or training, or equivalent combination of education and experience.
-
Computer skills required: Database Software; Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software.
-
Other skills required:
-
At least 1 years' experience in care coordination or clinical practices.
-
Good verbal and written communication skills.
-
Computer skills and proficiency in Microsoft Office.
-
Working knowledge of dental terminology.
