We are hiring two coordinators for complementary roles: one with a primary focus on Client Care and one with a primary focus on Clinical Operations. Both roles will be cross-trained and will serve as backup support to each other.
About Us:
PLAYmatters is a pediatric occupational therapy clinic where play drives growth. We specialize in helping children with sensory, motor, and developmental needs. Our team is warm, collaborative, and passionate about supporting children and families through high-quality care.
Position Overview:
PLAYmatters Therapy is hiring two full-time Client Care & Clinic Operations Coordinators to support the daily flow of our pediatric therapy clinic.
These are central, family-facing roles that help keep the clinic organized, responsive, and running smoothly. Both coordinators will be cross-trained across client communication, scheduling, therapist support, documentation tracking, and daily clinic operations.
We anticipate one role having a stronger focus on Client Care, including family communication, new client inquiries, intake, scheduling, and front desk support. The other role will have a stronger focus on Clinical Operations, including therapist support, report tracking, documentation flow, timesheets, EMR updates, and student/volunteer coordination.
Both team members will work closely together and serve as secondary support for the other’s area, so flexibility, communication, and teamwork are essential.
Client Care Focus
- Respond to new client inquiries by phone and email
- Guide families through the intake and scheduling process
- Communicate with families in a warm, professional, and timely manner
- Manage client scheduling and appointment changes
- Welcome families and provide front desk support
- Help ensure families have a smooth and responsive experience with the clinic
- Support administrative follow-up as needed
Clinical Operations Focus
- Support therapist schedules and daily clinic flow
- Track appointments and timesheets to support billing and payroll processes
- Maintain client records in the clinic’s healthcare EMR system
- Format, track, and coordinate therapist reports, deadlines, and delivery
- Help organize documentation and follow-up tasks
- Coordinate student, therapy aide, and volunteer interest, onboarding, and scheduling
- Collaborate with clinic leadership on workflow improvements and operational needs
Shared Responsibilities
- Communicate clearly with families, therapists, and clinic leadership
- Use Google Workspace, scheduling tools, and EMR systems accurately
- Maintain confidentiality and professionalism with client information
- Help keep the front office organized, calm, and responsive
- Problem-solve in a busy environment with children and families present
- Provide backup support to the other coordinator as needed
What We’re Looking For
We are looking for dependable, highly organized, detail-oriented, proactive, and compassionate team members who enjoy helping families and supporting a clinical team.
Strong candidates will have:
- Excellent communication and organization skills
- Strong attention to detail and follow-through
- A warm, confident, and professional presence with children and families
- Ability to manage multiple priorities in a busy clinic setting
- Comfort with phone and email communication
- Experience using Google Workspace, including Gmail, Calendar, Docs, and Sheets
- Ability to learn scheduling, EMR, and documentation systems
- Good judgment with confidential information
- A collaborative, flexible approach to supporting coworkers
Preferred Experience
Experience in one or more of the following settings is helpful:
- Pediatric therapy clinic
- Medical or healthcare office
- School office or educational setting
- Child development, therapy, psychology, or special education environment
- Scheduling, intake coordination, client services, or administrative support
Current or former COTAs are encouraged to apply.
Education
Associate degree or bachelor’s degree preferred.
Benefits
- 401(k)
- 401(k) matching
- Supportive, collaborative pediatric therapy clinic environment
- Meaningful work supporting children and families
Schedule
30-40 hours per week, in-person position.
Monday through Friday.
Location
PLAYmatters Therapy
Atlanta, GA 30342
Reliable commute to our clinic is required.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
Application Question(s):
- This is a dynamic role in a pediatric therapy clinic. You will be balancing scheduling, client intake, and therapist support in a office with young children and families present. What specific skills or experience make you a good fit for this environment?
Education:
Ability to Commute:
- Sandy Springs, GA 30342 (Required)
Work Location: In person
