The Guest Service Representative is responsible for providing information about Huntsville to guests and customers and for assisting them in the most efficient and professional manner possible.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification; only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional; position-specific duties.
Duties and Responsibilities:
- Interacts with guests and customers by telephone; in-person and by mail and email on a daily basis.
- Handles all travel inquires and information requests; i.e.; directions; maps; brochures; etc.
- Prepares group meeting request forms.
- Balances cash drawer daily to detailed reports and prepares daily bank deposit.
- Compiles daily end of the day numbers.
- Responds to customer requests for information about the City; including City services.
- Promotes Huntsville in a positive manner to all guests and customers.
MINIMUM QUALIFICATIONS:
Education and Experience:
- High school diploma.
- A minimum of one (1) year clerical experience.
- A minimum of one (1) year of cash handling experience.
- Proficiency with Microsoft Office programs (Word; Excel; PowerPoint).
Required Licenses or Certifications:
Reasoning Abilities
- Ability to define problems and deal with a variety of situations.
- Ability to think quickly; use tact and diplomacy in dealing with stressful situations.
- Ability to plan work and establish priorities.
- Ability to use good judgement and effectively problem-solve; especially when working with groups of people.
Language Skills
- Ability to communicate effectively with elected officials; staff and the public.
- Ability to communicate effectively in both written and oral form.
Mathematical Skills
- Ability to calculate basic mathematical calculations with or without the aid of a calculator.
- Ability to prepare daily bank deposits.
Physical Demands / Work Environment:
The physical environment and the work environment described are representative of those that must be met by an employee to successfully perform the function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Environment
- The duties of this job include physical activities such as climbing; reaching; standing; walking; pushing; pulling; lifting; talking; hearing/listening; seeing/observing; and repetitive motions.
- Specific vision abilities required by this job include close; distance; and peripheral vision; depth perception; and the ability to adjust focus.
- The duties of this job require lifting of heavy objects weighing approximately 40 lbs.
- Ability to stand for long periods of time.
Work Environment
- This job is performed in an inside work environment.
- Time pressures (frequent rush jobs; urgent deadlines; etc.).
- Repetitive activities (performance of same physically demanding activity).
- Working under distractions (telephone calls; disturbances; etc.).
- Unpleasant social situations (necessity of dealing with irate or disturbed individuals).
- Ability to work weekends as needed.
Exempt : No
Type : PT Employee
Department : Economic Development
Location : DEFAULT
