Bank Branch Manager
We are seeking an experienced, customer-focused Branch Manager to lead the daily operations, team development, customer experience, and business growth of a small community bank branch. This role is responsible for creating a welcoming and professional environment, ensuring operational soundness, strengthening customer relationships, and supporting the financial needs of individuals, families, and small businesses in the community.
The position requires a strong commitment to exceptional customer service and the development of positive relationships with both internal and external customers. Employees must maintain the product knowledge necessary to effectively identify cross-selling opportunities, educate customers on the benefits of the Association’s products and services, and promote those products and services in a professional manner.
This job description outlines the general scope of responsibilities and essential functions of the position. It is not intended to be an all-inclusive list of work requirements. Employees may be assigned additional duties as needed, including work in other areas to cover absences, support peak work periods, or otherwise balance the workload.
Essential Duties and Responsibilities
- Supervise branch staff, including coaching, development and discipline to help meet goals, strict adherence to policies and procedures and providing exceptional customer service
- Approve paid time off, create schedules for staff and assure staff hours/costs are within established criteria
- Generate new business within branch market for deposit accounts and loan products
- Process loan applications, pursuant to authority, policy and procedure
- Prepare accurate reports as requested by management
- Handle customer complaints and inquiries
- Maintain a strong, visible and positive presence in the community
- Comply with all bank policies, regulations and laws applicable to carry out duties and responsibilities
Supervisory Responsibilities
- Directly supervises branch staff. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include:
o Interviewing and training employees
o Planning, assigning and directing work
o Rewarding and disciplining employees
o Addressing complaints and resolving problems
Technicals Skills Needed
- Knowledge and experience of operating a computer, calculator and other general office equipment
- Excellent social and communication skills
- Use professional and clear verbal communication skills
- High quality writing skills, accurate word usage, grammar, spelling and punctuation in all written correspondence
- Ability to add, subtract, multiply and divide, using whole numbers and decimals; ability to compute rate, ratio and percent
- Use professional phone etiquette, including tone and volume of voice
General Skills Needed
- Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness
- Ability to work Saturday hours
- Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from a supervisor
- Ability to maintain confidentiality
- Ability to get along well with coworkers and to work as a part of Slovenian Savings & Loan’s team, working towards Association’s goals set forth by its Board of Directors
- Regular, timely attendance during assigned work hours
- Normal physical strength to handle routine office materials and tools
- Normal dexterity of hands and fingers
- Occasional lifting and transporting up to 25 lbs.
- Occasional overtime and after-hours work required
Education
- High school diploma or equivalent required
- Three to five years of progressively more responsible experience within a bank
- A thorough knowledge of branch operations, lending policies and customer relations
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
