Ticket Line Centralization Manager

Job Details

Job Description:

Job Summary:

The Ticket Line Centralization Manager provides oversight and management of the daily ticket-line function for the organization.

Essential Duties/Responsibilities*:

Leads and develops the ticket-line services team, providing support to all locations.
Standardizes and oversees the ticket-line process across the organization.
Ensures all service reports derived from Ticket-line are current and accurate.
Confirms payments are collected for all service tickets.
Resolves escalated issues raised by team and collaborates with other departments as needed.
Provides leadership, training and coaching to ensure optimal performance of the ticket-line services team
Promptly addresses performance issues
Provides regular performance updates to senior management
Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
Ensures team promptly completes all required training
Continually searches for ways to improve process and operations
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned.

Minimum Requirements:

High School Diploma or GED.
4+ year’s billing, A/R or related accounting experience.
Fast, accurate data entry or keyboarding skills
Computer competency required, including a minimum of 3+ years experience Microsoft Excel, Word, and Outlook.
Must be able to communicate in English effectively, both verbally and in writing.
Ability to work overtime with little notice; weekends hours may occasionally be required.

Preferred Qualifications:

Additional Knowledge, Skills and Abilities:

Customer service mindset.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Able to work in a fast-paced environment.
Strong organizational skills, attention to detail and the ability to multi-task.
Willingness to learn and be a part of a team.
Positive attitude and a team player.
Ability to build positive relationships with customers, both internal and external.
Willingness and ability to work collaboratively with all levels of the organization.
Safety mindset and acceptance of a safety culture.

Working Conditions:

Physical Requirements:

Must be able to lift/move up to 10 pounds frequently.
Must be able to adhere to long periods of standing, walking or sitting.
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.