The General Manager is responsible for driving studio performance through membership sales, team leadership, operational excellence, and delivering an exceptional member experience. This role oversees all day-to-day studio operations while building a high-performing, accountable, and service-focused team culture. The General Manager is expected to lead by example, own studio results, and ensure alignment with company standards, goals, and expectations.
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Drive membership sales and achieve monthly revenue and performance goals
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Manage lead generation, follow-up, intro conversion, and retention efforts
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Monitor key performance indicators including intros, show rates, close rates, EFT, retail, and NMU
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Ensure all team members are executing sales processes consistently and effectively
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Promote studio events, challenges, retail initiatives, and community partnerships
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Recruit, hire, train, coach, and develop Sales Associates and supporting staff
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Create schedules that align with business needs and labor budgets
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Hold team members accountable to performance expectations and operational standards
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Conduct regular check-ins, coaching conversations, and performance reviews
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Foster a positive, motivating, and team-oriented studio culture
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Oversee all daily studio operations to ensure efficiency and consistency
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Ensure studio cleanliness, organization, and overall presentation meet brand standards
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Maintain accurate reporting, payroll approvals, inventory management, and scheduling
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Manage staffing coverage and proactively address operational gaps
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Ensure compliance with company policies, procedures, and safety standards
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Deliver a high-level customer service experience to all members and prospects
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Resolve member concerns professionally and efficiently
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Build strong relationships with members to increase retention and community engagement
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Ensure the front desk and member journey reflect the Club Pilates brand experience
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Take ownership of studio performance whether physically present or not
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Lead with accountability, urgency, and professionalism
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Communicate clearly and consistently with team members and leadership
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Support district and company initiatives while maintaining alignment across studios
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Adapt quickly in a fast-paced, evolving environment
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Minimum 2 years of management or leadership experience preferred
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Sales management and customer service experience strongly preferred
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Fitness, wellness, retail, or hospitality industry experience is a plus
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Strong communication, organization, and leadership skills
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Ability to multitask and prioritize in a fast-paced environment
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Comfortable managing performance metrics and achieving sales goals
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Proficient with computer systems, scheduling software, and CRM tools
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Ability to stand and move throughout the studio for extended periods
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Ability to lift up to 25 pounds occasionally
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Ability to work flexible hours including weekends, holidays, and evenings as needed
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Competitive base salary plus bonus opportunities
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Discounted Club Pilates membership
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Growth and development opportunities within the company
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Health and wellness benefits based on eligibility
Club Pilates is the nation’s largest Pilates franchise, offering high-quality, accessible group reformer Pilates classes for all fitness levels. Our mission is to help people improve their lives through mindful movement, community, and consistency.
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