Position Summary: The Barista Team Lead at Dark Side Roasters is essential in overseeing day-to-day operations while actively participating in coffee preparation and customer service. You will support the management team by coordinating shifts, training staff and maintaining quality standards.
Key Responsibilities:
· Prepare and serve coffee and espresso-based beverages following Dark Side Roasters' recipes and quality standards.
· Supervise daily store operations, ensuring efficient workflow and excellent customer service.
· Train, mentor, and support baristas, emphasizing company standards and operational procedures.
· Handle customer inquiries and resolve complaints effectively and professionally.
· Maintain cleanliness and organization of coffee preparation areas, equipment, and seating areas.
· Oversee cash handling, opening/closing procedures, and reconciliation of cash drawers.
· Assist with inventory management, including ordering, stocking supplies, and maintaining accurate inventory records.
· Support promotional initiatives and special events.
· Ensure compliance with health, safety, and sanitation standards.
· Provide regular feedback to management regarding operational improvements and employee performance.
Qualifications:
· Prior experience as a barista with supervisory or leadership responsibilities preferred.
· Passion for coffee and enthusiasm for customer service.
· Strong organizational, communication, and interpersonal skills.
· Ability to perform efficiently in a fast-paced environment, demonstrating reliability and punctuality.
- Self-motivated with the ability to motivate and inspire team members.
· Availability to work flexible schedules, including weekends and holidays.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
