About the Role:
As a CBRE FacilitiesDirector, you will serve as the primary client contact for the delivery offacilities management services to oversee a Global Headquarters in the Houstonarea.
We're looking for an experienced Leader who will approachthis role like a General Manager for a high-end hospitality or resortproperty. This 4 million + square foot campusis comprised of 16 buildings and sits on over 380 acres. It serves as the global HQ for one of thelargest integrated fuels, lubricants and chemical companies in the world. The FacilityDirector will define what the experience feels like day to day.
This is a hospitality leadership role in a corporateenvironment that oversees facilities management as part of a wider remit.You'll set and hold the standard across every touchpoint in the building — fromthe arrival experience to executive dining, from the events calendar to how awork order gets closed, from HVAC preventative maintenance to emergencybreak-fix — with the precision and intentionality of the best hotels in theworld.
The scope spans facilities, food & beverage, receptionand visitor management, events and conference services, data center management,janitorial, security, mail, shipping & receiving, logistics, retailmanagement, and technology. Some of those teams report to you directly, and youwill manage hiring, goals, bonuses, and performance. Many don't — they'reemployed by vendor partners. You set the standard, enforce quality, and ownevery outcome regardless of who signs the paycheck. Think of it as conducting anorchestra where the musicians come from different ensembles but need to play asone.
You'll manage an operating budget in excess of $50 million,with full transparency to a client who thinks about money the way you'd expectfrom a multinational corporation. That means real P&L ownership: variancereporting, forecasting, cross-category tradeoffs, and the ability to connectevery dollar to a tangible experience outcome.
You'll be working with a dedicated team with a strong senseof ownership, guiding them to implement innovations and drive savings for theclient, without sacrificing the highest levels of customer service.
This job is a part of the Facilities Management functionalarea which focuses on all aspects of the operations of a set of assets,providing support to the Client / Property Owner regarding all repairs andinvestment plans.
What You’ll Do:
Provide formal supervision to employees. Monitorthe training and development of staff. Conduct performance evaluations andcoaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's dailyactivities. Establish work schedules, assign tasks, and cross-train staff. Setand track staff and department deadlines. Mentor and coach as needed.
Review the client's strategic plans forappropriate staffing levels to meet expectations.
property.
Create action plans to improve financialpositions. Manage negotiations for contract services.
Meet with the client management team andappropriate departments to discuss status of the property, resolve any concernsand discrepancies.
Apply a robust knowledge of multipledisciplines, the business, and key drivers which impact departmental andcross-functional performance.
Lead by example and model behaviors that areconsistent with CBRE RISE values. Persuade managers and other colleagues totake action while being guided by the organization's functional business plans.Negotiate with external partners, vendors, and customers of divergent intereststo reach a common goal.
Identify and solve multi-dimensional, complex,operational, and organizational problems leveraging the appropriate resourceswithin or outside the department.
Significantly improves and changes existingmethods, processes, and standards within job discipline.
What You’ll Need:
- Bachelor's Degree preferred with 8-12 years ofrelevant experience. In lieu of a degree, a combination of experience andeducation will be considered. Facility Management certification preferred.
Hospitality instinct built through direct hospitality industry experience — hotels, premium F&B, luxury events, or equivalent environments where the standard is felt, not just measured
P&L ownership at $25M+ annually with demonstrated authority to make cross-category spending decisions
People leadership at 50+ person scale
Experience managing a demanding institutional client or ownership group at an executive level
Experience in the areas of staffing, selection,training, development, coaching, mentoring, measuring, appraising, andrewarding performance and retention is preferred.
Ability to lead the exchange of sensitive,complicated, and difficult information, convey performance expectations, andhandle problems.
Leadership skills to set, manage and achievetargets with a direct impact on multiple department results within a function.
In-depth knowledge of Microsoft Office products.Examples include Word, Excel, Outlook, etc.
Expert organizational skills and an advancedinquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Winning in this role means:
The campus is talked about — by the client, by visitors, by the people who work there every day — as one of the best workplaces they've ever experienced
You run a tight operation financially. The client trusts your numbers, trusts your judgment on where to spend and where to save, and sees the connection between what they're paying and what they're getting
500+ people from multiple employers operate as one team with one culture, and that culture is unmistakably yours
Problems get surfaced and solved before the client finds them. When something does go wrong, the client's first instinct is to call you because they trust you'll handle it
The people on your team are growing — you're building future leaders, not just filling shifts
You'll love this role and succeed at it if:
You are a hospitality person to your core. Not because it's on your resume, but because you can't walk through a lobby without noticing what's off. You've spent years in environments where every detail matters — hotels, restaurants, premium events — and you've internalized a standard that most people can't articulate but everyone can feel.
You think about things from the numbers first . You're quick to frame any problem or opportunity in terms of its economic impact. You manage a P&L the way an owner would, not the way someone would who reports to the owner. You can hold your own in a conversation with a client about cost-quality tradeoffs.
You know how to get results through people you don't directly control. You've managed outsourced teams, vendor partners, or multi-employer environments. You set expectations through contracts and KPIs, but you get results through relationships, trust, and relentless follow-up.
You are a player/coach. You easily code-switch between a strategic conversation with the client's head of real estate and a coaching conversation with a reception lead about how to greet a VIP. You're on the floor every day, not behind a desk.
You have high horsepower. You can own many things at once, dig into any topic — even ones where no one knows the answer — and get to a great solution quickly. A long to-do list energizes you.
People want to follow you. Your teams go above and beyond not because you demand it, but because you lift people up. You're energizing to be around. You have a high standard and a warm way of holding people to it.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
[email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
