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Description Summary
The Cage Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.
Supervisory Responsibilities and Essential tasks:
- Maintains working knowledge of Cage operations internal functions, controls, and software.
- Responsible for providing support, guidance, and daily supervision to staff in the Cage department.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Investigate and resolve customer complaints and issues.
- Monitor the cage cashiers and the main bank.
- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all required work is completed and reported in accordance with established compliance procedures.
- Maintain an accurate cash bank and balance money bank at end of each shift; investigate all variances and report when applicable.
- Monitor the ticket redemption machines and schedule maintenance as needed.
- Work as a cashier and/or in main bank as needed.
- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the
Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e., IT, Security, HR, Surveillance etc.).
Requirements and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma/GED; or 1 year of supervisory experience and/or two to four years of customer service-related experience and/or training; or equivalent combination of education and experience.
- Able to effectively communicate in English, in both written and verbal forms.
- Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
- Organizational skills to function effectively under time constraints, attention to detail, effective training, coaching and strong leadership qualities.
- Ability to multi-task and work well in a fast paced, team-oriented environment.
- Ability to make sound decisions immediately without supervision.
- Perception and awareness of individual needs and the ability to manage all situations calmly and professionally.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be at least twenty-one (21) years of age.
- Must be able to obtain a Gaming License.
Physical Requirements:
- Frequent stand; walk; use hands to finger, handle, or feel; reach with hands and arms.
- The employee must frequently lift and/or move up to 50 pounds.
- While performing the duties of this job, the team member is regularly required to talk and hear.
- Noise level may be moderate to loud.
